Michael Peters
Craigieburn,VIC
Summary
Highly efficient Shift Manager well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Loyal Team Member able to take on any required task and adapt to changing conditions with a resourceful and hardworking mindset. Dedicated to business success and eager to continually learn to advance professionally.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Assistant Team Member
Super Cheap Auto
Essendon, VIC
02.2022 - Current
- Boosted team profits with great time and resource management focused on meeting and exceeding sales targets.
- Contribute to team objectives in fast-paced environment.
- Help customers locate products and checked store system for merchandise at other sites.
- Use consultative sales approach to understand customer needs and recommend relevant offerings.
- Support loss prevention goals by monitoring shopper behavior.
- Assist customers with prompt and polite support in-person and via telephone.
- Field customer questions to share information about products, availability and pricing.
- Maintain records related to sales, returns and inventory availability.
Shift Manager
McDonalds
Caroline Springs, VIC
11.2021 - 02.2022
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours and inventory movements.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Kept employees operating productively and working on task to meet business and customer needs.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Maximized performance by monitoring daily activities and mentoring team members.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Pre-planned and delegated employee positioning including breaks.
Assistant Manager
McDonalds
Caroline Springs, VIC
12.2019 - 11.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Monitored security and handled incidents calmly.
- Achieved recognition for contribution to store success by optimizing sales.
Crew Trainer
McDonalds
Collingwood, VIC
10.2018 - 12.2019
- Maintained current knowledge of all team position requirements.
- Trained other employees in customer service, food safety and performance requirements.
- Liaised between executives and entry-level workers, facilitating smooth communication.
- Trained and mentored more than 50 new personnel hired to fulfill various roles.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Taught new team members correct procedures for all areas of operations.
Crew Member
McDonalds
Collingwood, VIC
05.2017 - 10.2018
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Received orders, prepared meals and collected payments.
- Prepared products following restaurant, health, and safety standards and procedures.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Mentored junior employees to improve performance, food safety and customer service.
- Maintained hygienic workplace through consistent cleaning techniques.
Skills
- Training and mentoring
- Staff Management
- Team Building
- Critical Thinking
- Conflict Resolution
- Team Leadership
- Time Management
- Calm and Pleasant Demeanor
Certification
- CM - Certified Manager Certification
- Certificate || - Retail
Timeline
Sales Assistant Team Member
Super Cheap Auto
02.2022 - Current
Shift Manager
McDonalds
11.2021 - 02.2022
Assistant Manager
McDonalds
12.2019 - 11.2021
Crew Trainer
McDonalds
10.2018 - 12.2019
Crew Member
McDonalds
05.2017 - 10.2018
Similar Profiles
Selina BarruetoSelina Barrueto
Retail Supervisor at Super Cheap AutoRetail Supervisor at Super Cheap Auto
Chevez MartellChevez Martell
Store Improvements Senior Team at Super Cheap AutoStore Improvements Senior Team at Super Cheap Auto
Pitchaya UtaisincharoenPitchaya Utaisincharoen
Retail Team Member at Super Cheap AutoRetail Team Member at Super Cheap Auto
Trinity HoefsTrinity Hoefs
Store Manager at Super Cheap Auto NSWStore Manager at Super Cheap Auto NSW
Sarah TreziseSarah Trezise
Professional Dog Groomer at PetstockProfessional Dog Groomer at Petstock