MICHAEL PICKERING
Glen Huntly
Summary
Hardworking and passionate with strong organisational skills eager to secure entry-level Library Assistant position. Extensive hospitality background showcases highly developed customer service and time management skills.
Overview
12
12
years of professional experience
Work History
Restaurant Supervisor
Entrecote
Prahran, VIC
01.2015 - 09.2024
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Assisted in staff development, training new team members on point of sale systems and customer service expectations.
Restaurant Manager
Riverview Hotel
Balmain, NSW
01.2013 - 12.2014
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
Box Hill Institute of TAFE
Melbourne, VICTAFE NSW - Ultimo
Sydney, NSWYoung High School
Young, NSWSkills
Customer Service
Hospitality
Staff Training
Operational Efficiency
References
Ruth Giffney
Operations Manager
Entrecote
0414483070
03 98045468
ruth@candc.com.au
Joseph Kelly
Former Venue Manager
Entrecote
0431151798
jkelly@royalmail.com.au
Timeline
Restaurant Supervisor
Entrecote
01.2015 - 09.2024
Restaurant Manager
Riverview Hotel
01.2013 - 12.2014
Box Hill Institute of TAFE
TAFE NSW - Ultimo
Young High School