Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

MICHAEL PICKERING

Glen Huntly

Summary

Hardworking and passionate with strong organisational skills eager to secure entry-level Library Assistant position. Extensive hospitality background showcases highly developed customer service and time management skills.

Overview

12
12
years of professional experience

Work History

Restaurant Supervisor

Entrecote
01.2015 - 09.2024
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Assisted in staff development, training new team members on point of sale systems and customer service expectations.

Restaurant Manager

Riverview Hotel
01.2013 - 12.2014
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.

Education

Box Hill Institute of TAFE
Melbourne, VIC

TAFE NSW - Ultimo
Sydney, NSW

Young High School
Young, NSW

Skills

    Customer Service

    Hospitality

    Staff Training

    Operational Efficiency

References

Ruth Giffney

Operations Manager

Entrecote 

0414483070

03 98045468

ruth@candc.com.au


Joseph Kelly

Former Venue Manager

Entrecote

0431151798

jkelly@royalmail.com.au

Timeline

Restaurant Supervisor

Entrecote
01.2015 - 09.2024

Restaurant Manager

Riverview Hotel
01.2013 - 12.2014

Box Hill Institute of TAFE

TAFE NSW - Ultimo

Young High School

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MICHAEL PICKERING