Michael Potter
Melton,VIC
Summary
Dedicated professional with strong customer service and conflict resolution skills. Experienced in employee training and team scheduling, contributing to enhanced operational efficiency and employee performance. Dynamic assistant manager skilled in employee training, communication, and time management. Proven ability to facilitate collaboration and streamline workflows, leading to improved customer satisfaction and operational success. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Connor
Werribee, Vic
11.2023 - Current
- Assisted in training new staff on company policies and operational procedures.
- Coordinated team schedules to ensure smooth daily operations and service continuity.
- Facilitated communication between departments to enhance collaboration and workflow efficiency.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
Level 1 Helpdesk Agent
Probe group
Melbourne , Vic
06.2020 - 10.2023
- Assisted users with hardware and software troubleshooting for various systems.
- Responded to customer inquiries via phone, email, and chat support channels.
- Escalated complex issues to senior technicians for resolution and follow-up.
- Documented all support interactions in the ticketing system for tracking purposes.
- Provided training resources for new employees on helpdesk procedures and tools.
- Maintained knowledge base articles to ensure accurate information for users.
Warehouse Worker
Chandler Macleod
St Albans , Vic
04.2017 - 02.2020
- Loaded and unloaded shipments following safety protocols.
- Inspected incoming inventory for quality and accuracy.
- Organized warehouse shelves to ensure efficient access to products.
- Assisted team members with packing and shipping orders.
- Maintained cleanliness and organization of work areas.
- Followed instructions to assemble product displays for promotions.
- Used pallet jacks to move items to and from warehouse locations.
Warehouse Worker
Tic group
St Albans , Vic
01.2013 - 09.2015
- Managed inventory by organizing and labeling stock in designated areas.
- Maintained cleanliness and organization of workspaces to support operations.
- Monitored supply levels and reported shortages to management promptly.
- Used pallet jacks to move items to and from warehouse locations.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
Education
High School Diploma -
Melton Secondary
Melton, VIC12-2012
Skills
- Customer service
- Employee training
- Team scheduling
- Conflict resolution
- Technical support
- Helpdesk operations
- Policy implementation
- Time management
- Problem solving
- Process optimization
- Communication skills
- Decision making
Timeline
Assistant Manager
Connor
11.2023 - Current
Level 1 Helpdesk Agent
Probe group
06.2020 - 10.2023
Warehouse Worker
Chandler Macleod
04.2017 - 02.2020
Warehouse Worker
Tic group
01.2013 - 09.2015
High School Diploma -
Melton Secondary