Michael Quinn
Bondi Junction,NSW
Summary
I am a hard-working and enthusiastic individual whom is highly motivated and always has a tremendous desire to succeed. I acquire a First Class Honours Degree in Business & Language. I always strive to achieve the highest standard possible at any given task or project and complete everything to the best of my ability. Experienced professional in administration, logistics and sales. A goal orientated individual with strong communication and teamwork skills.
Overview
6
6
years of professional experience
Work History
Labourer (Completing Regional Work)
Connect Resources
03.2024 - Current
- Clean and prepare construction sites as needed, including erecting scaffolding, removing and properly disposing of debris and waste materials, and digging trenches.
- Assist in keeping equipment operating in a safe manner and keeping equipment clean; perform related work as required
- Operate a variety of hand and power tools, including drills, rollers, skid loaders and other tools as directed by management
- Load and unload construction supplies from trucks both manually and with the use of equipment
Network Planner
Circet
05.2023 - 02.2024
- In charge of initial fundamental design of Fibre Passive Optical Networks using multiple different software systems and Circet design tools
- Ensure design meets the clients architectural and technical requirements and standards
- Provide data analysis and project updates to management
- Support survey team with any queries
- Optimized resource allocation by analyzing network demand patterns, ensuring optimal service delivery in high-traffic periods
Logistics Account Coordinator
TA Services
11.2022 - 04.2023
- Providing strong organizational and multitasking skills to provide effective support to a large number of client accounts
- Assist Account Manager in preparing daily, weekly and monthly customer reports as defined by customer requirements
- Schedule pickups and track shipments to ensure on-time deliveries
- Utilize tools including TMS and tracking systems to carry out daily tasks
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment
Sales Development Representative
Webware
07.2022 - 11.2022
- Outbound phone calls to prospects and schedule product demos with Account Executives
- Qualifying prospects and building long-term, trusting relationships with prospects to qualify leads as sales opportunities
- Being a trusted advisor, thought leader, and a subject matter expert to prospects in relation to Webware's product.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Built and managed accurate sales pipeline to maintain high volume of activity.
Senior Appeals Representative
UnitedHealth Insurance Group
11.2020 - 07.2022
- Research and resolve written complaints submitted by members and physicians/providers
- Communicate appeal or grievance information to members or providers and internal/external parties within the required timeframes
- Render decision for non-clinical complaints using sound, fact-based decision making
- Collaborated with cross-functional teams to ensure proper handling of complex cases, resulting in more accurate outcomes
- Mentored new hires on effective communication skills for handling challenging customer interactions, resulting in improved team performance
Counter Clerk/Administrator
An Post
05.2018 - 10.2020
- Providing account services to customers on a daily basis
- Administrating social welfare payments, cashing cheques, issuing savings withdrawals; recording mail deposits
- Carrying out banking transactions while maintaining high security procedures due to handling large amounts of cash
- Developed rapport with clientele through friendly interactions and personalized service experiences
- Managed cash register operations, ensuring accurate financial transactions and balancing cash drawers daily
Education
Bachelor of Arts - Business & Languages
Atlantic Technological University
Letterkenny, Co. Donegal, Ireland05.2019
High School Diploma -
Deele College
Raphoe, Co. Donegal, Ireland05.2015
Skills
- Document Control
- MS Office
- Business Administration
- Work Planning and Prioritization
- Data Entry
- Goal-oriented mindset
- Customer Relationship Building
- Account Management
Personal Information
Date of Birth: 02/17/1997
References
References will be provided upon request.
Timeline
Labourer (Completing Regional Work)
Connect Resources
03.2024 - Current
Network Planner
Circet
05.2023 - 02.2024
Logistics Account Coordinator
TA Services
11.2022 - 04.2023
Sales Development Representative
Webware
07.2022 - 11.2022
Senior Appeals Representative
UnitedHealth Insurance Group
11.2020 - 07.2022
Counter Clerk/Administrator
An Post
05.2018 - 10.2020
Bachelor of Arts - Business & Languages
Atlantic Technological University
High School Diploma -
Deele College
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