Michael Rand
Wheeler Heights,NSW
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
13
13
years of professional experience
Work History
Internal Sales Manager
Smoke Alarms Australia
06.2022 - Current
- Managing and leading a group of 5 people who were responsible for account management in Sydney and sales administration
- The management of a diverse portfolio of accounts was conducted with a focus on consistently upholding high levels of client satisfaction and retention.
- The Sydney customer base comprises of over 40% of our companies’ customers
- Other members of my team are responsible for resolving customer complaints and managing data
- Increased revenue through strategic sales planning and diligent account management.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Senior Sales & Administration Manager
Smoke Alarms Australia
06.2021 - 06.2022
- Supervised a team of administrative professionals, providing guidance, support, and constructive feedback to ensure sales processes are followed
- Participate and contribute to the sales leadership team
- Manage larger VIP clients in the business
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources
- Prepared comprehensive reports on departmental performance for senior management, enabling informed decision-making and strategic planning efforts.
- Accurate data management.
Senior Client Projects Manager
Smoke Alarms Australia
01.2019 - 06.2021
- Facilitating the onboarding process for new customers transitioning from the acquisition of a competitor in the NSW/ACT region
- Responsible for overseeing key accounts in New South Wales.
- Successfully completed multiple high-priority projects simultaneously under tight deadlines while maintaining a high level of quality control.
- Manage two employees responsible for internal sales processes
- Assuming the role of Business Development Manager (BDM) during staff shortages
- Achieved the top position in sales per month for the company during the 2019/2020 financial year
- Was able to get 37% of the company’s customer base upgraded in the space of 9 months for an important QLD project
- Effectively turned the service level for one key client around from being below 80% to being over 95% through improving processes.
Business Development Manager
Smoke Alarms Australia
01.2017 - 01.2019
- Managing one of the company's largest areas in terms of revenue
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
Operations Assistant
Smoke Alarms Australia
05.2016 - 01.2017
- Assisted operations manager with planning of routine operations and special projects.
- Managing technician schedules, company's car fleet, and addressing any daily issues that may arise.
Bar Attendant
Dee Why Bowling and Recreation Club
01.2013 - 05.2016
- Working as a bartender and gaming attendant responsible for poker machines and TAB services
- Key responsibilities included opening and closing the venue and supervising the establishment during solo shifts.
Warehouse Assistant
Minesite Technologies
01.2011 - 05.2016
- Dispatching and receiving goods into the warehouse
- Key responsibilities involve shipping high-value mining equipment to customers
- Proficient and skilled user of Pronto software.
Education
Bachelor of Commerce - Economics and International Business
Macquarie University
Macquarie Park, NSW11.2015
High School Certificate -
Cromer Campus
Cromer, NSW12.2012
Skills
- Building relationships with major customers
- Sales Growth with existing and new customers
- Excellent Microsoft Office Skills
- Problem solving and implementing new processes to improve business procedures
- Managing and leading a team
- Strategic Planning
- Staff Development
References
- Scott Rymer, National Compliance Manager, Smoke Alarms Australia, 0478 032 585
- Mark Muirhead, Oceania Wisualarm Business Development Manager, 0477 480 814
- Simon Bergner, Owner of National Strength Performance Centre & Samtek Strength, 0434 493 986, simon@nspcentre.com.au
Extracurricular Activities
Competitive Powerlifting, 2017 - Present, 305kg Squat, 200kg Bench Press, 336.5kg Deadlift. Represented Australia at the World Championships in 2023/2024. National Champion in the 105kg weight class in 2022. NSW State Champion in the 105kg weight class in 2022 & 2023. Finished in the top three for the 105kg weight class at Nationals on three occasions. Held the Australia record for the 105kg weight class in 2019. Oceania Champion in the 105kg class in 2018. Junior National Champion, Junior Oceania Champion and held the Australian Junior Record in the 105kg class in 2017. Captained Dee Why Lions Rugby Union team, 2009-2010, Led them to a grand final during this period. Gained experience working and leading a team.
Timeline
Internal Sales Manager
Smoke Alarms Australia
06.2022 - Current
Senior Sales & Administration Manager
Smoke Alarms Australia
06.2021 - 06.2022
Senior Client Projects Manager
Smoke Alarms Australia
01.2019 - 06.2021
Business Development Manager
Smoke Alarms Australia
01.2017 - 01.2019
Operations Assistant
Smoke Alarms Australia
05.2016 - 01.2017
Bar Attendant
Dee Why Bowling and Recreation Club
01.2013 - 05.2016
Warehouse Assistant
Minesite Technologies
01.2011 - 05.2016
Bachelor of Commerce - Economics and International Business
Macquarie University
High School Certificate -
Cromer Campus
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