Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Michael Rawson

Gold Coast,QLD

Summary

Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.

Overview

7
7
years of professional experience

Work History

Store Manager

Sunglass Hut
Gold Coast
03.2022 - Current
  • Maintained accurate records of employee performance reviews.
  • Developed strategies to maximize sales and profitability.
  • Assessed operational efficiency of the store's departments.
  • Managed daily banking activities such as deposits and withdrawals.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

State Manager

Academy Brand
, QLD
02.2020 - 01.2022
  • Maintained detailed records of inventory levels across all locations.
  • Resolved customer complaints promptly, offering appropriate solutions when necessary.
  • Conducted interviews with potential candidates for open positions in the region.
  • Reviewed performance metrics on a regular basis to identify areas of improvement.
  • Monitored customer service levels in each location to ensure quality standards were met.
  • Supervised regional sales teams, providing training and support as needed.
  • Ensured that all safety protocols were followed at each location.
  • Developed strategic plans to maximize operational efficiency within the region.
  • Evaluated employee performance on an ongoing basis, providing feedback as needed.
  • Developed incident management strategies to promote troubleshooting, root cause analysis and timely resolution.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Tracked and replenished inventory to maintain par levels.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Territory Sales Representative

DOMANI (SOLARI) EYEWEAR
, QLD, NT And WA
01.2018 - 09.2018
  • Developed and implemented sales strategies to increase territory revenue.
  • Worked closely with other departments such as operations, logistics, finance.
  • Maintained accurate records of all sales activities within the assigned territory.
  • Identified new business opportunities by analyzing market trends and competitor activities.
  • Provided training to existing customers on product usage, implementation and upgrades.
  • Created value propositions tailored to individual clients' business needs.
  • Identified potential customers, evaluated their needs and created customized solutions.
  • Negotiated contracts with customers to ensure favorable terms for both parties.
  • Developed relationships with key decision makers at target accounts.
  • Established processes to ensure efficient order processing from start to finish.
  • Presented products and services to prospective customers.
  • Educated customers on product features, benefits, and potential applications to facilitate informed purchasing decisions.
  • Conducted regular client visits to ensure customer satisfaction and identify additional sales opportunities.
  • Developed and executed strategic sales plans to achieve sales targets in designated territory.

Education

Diploma of Leadership, Managment And Business -

Open Colleges
Gold Coast, QLD
03-2020

High School Diploma -

St Pauls Catholic College
Manly, NSW
11-2011

Skills

  • Promotional planning
  • Risk Management
  • Talent Recruitment
  • Team Development
  • Partnership Building
  • Employee Training
  • Customer Service Management
  • Store Merchandising
  • Shift Scheduling
  • Store operations oversight
  • Recruitment and hiring
  • Team motivation
  • Delegating Work
  • Training and mentoring
  • Employee Terminations
  • Recruiting and Hiring
  • Sales professional
  • Operations
  • Store Opening and Closing
  • Performance Reviews
  • Customer Service

Accomplishments

  • Represented Australia in ocean ski racing. Under 23s event in Portugal

Affiliations

  • Volunteer lifesaver since 2010
  • Represented at the state and national level for surf life saving

Timeline

Store Manager

Sunglass Hut
03.2022 - Current

State Manager

Academy Brand
02.2020 - 01.2022

Territory Sales Representative

DOMANI (SOLARI) EYEWEAR
01.2018 - 09.2018

Diploma of Leadership, Managment And Business -

Open Colleges

High School Diploma -

St Pauls Catholic College

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