Michael Retamal
Warwick,Australia
Summary
Owner and Manager with a track record of enhancing client satisfaction and retention at Hitech Brake and Clutch Services PTY LTD, and Ossie Indoor Beach Volleyball PTY LTD. Expert in relationship building and account management, adept at resolving issues and driving customer loyalty. Skilled in business development and customer service, achieving high client retention through exceptional service and strategic planning. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
45
45
years of professional experience
Work History
Owner And Manager
Ossie Indoor Beach Volleyball PTY LTD
07.2002 - 07.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Owner AndAccount Manager
Hitech Brake and Clutch Services PTY LTD
09.1989 - 06.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Streamlined internal processes for better efficiency in account management tasks.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consulted with businesses to supply accurate product and service information.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Manager
Balga Mobil Service Centre
02.1979 - 11.1989
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
High School Diploma -
Servite College
Tuart Hill, WA11.1977
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Customer Relationships
- Relationship building and management
- Issue Resolution
- Documentation And Reporting
- Sales Reporting
- Business development and planning
- Business Development
- Business Needs Assessment
- Sales expertise
- Sales Analysis
- Customer rapport
- Expense Control
- Invoice balancing
- Stock Control
- Stock Ordering
Timeline
Owner And Manager
Ossie Indoor Beach Volleyball PTY LTD
07.2002 - 07.2024
Owner AndAccount Manager
Hitech Brake and Clutch Services PTY LTD
09.1989 - 06.2024
Manager
Balga Mobil Service Centre
02.1979 - 11.1989
High School Diploma -
Servite College
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