Michael Roodhouse
The Gap
Summary
Dynamic Business Manager with a proven track record at Fourt2 Consulting, enhancing operational efficiency and team productivity. Skilled in project management and customer service, I successfully negotiated contracts and developed risk management strategies, fostering strong client relationships and driving repeat business. Passionate about leveraging technology to streamline processes and improve outcomes.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Business Manager
Fourt2 Consulting
01.2015 - Current
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Developed comprehensive risk management strategy, mitigating potential impacts on business operations.
- Fostered strong, enduring relationships with key clients to secure repeat business and referrals.
- Improved operational efficiency by adopting new technologies and training staff on best practices.
- Streamlined operations, reducing overhead costs with comprehensive budget management.
- Improved project delivery times, setting clear milestones and regularly monitoring progress against objectives.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Product Manager
Monza Imports
03.2001 - 12.2010
- Managed stock levels and purchasing lead times to maximise customer order fulfilment
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Analyzed metrics to measure product performance.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
- Launched successful products by conducting thorough market research and identifying customer needs.
- Managed product demonstrations and testimonials for performance evaluation.
Race Replica Motorcycles
01.1997 - 02.2001
- Negotiated favorable deals for both customers and the dealership by finding mutually beneficial solutions during the sales process.
- Acted as a liaison between customers and service department personnel to address any post-sale concerns or issues promptly.
- Provided outstanding customer service by addressing concerns, answering questions, and ensuring a positive overall experience.
- Contributed to dealership growth by proactively seeking out new leads and attending local motorcycle events.
- Managed day to day running of dealership to maximise team efficiencies and customer satisfaction
- Evaluated trade-in vehicles accurately to streamline transactions while maximizing profitability for the dealership.
- Continuously updated product knowledge to effectively educate customers on the latest motorcycle models and features.
Education
High School Diploma -
Hoppers Crossing Secondary School
Melbourne, VICSkills
- Customer service
- Project management
- Employee management
- Product knowledge
Certification
Heavy Rigid drivers licence
Timeline
Business Manager
Fourt2 Consulting
01.2015 - Current
Product Manager
Monza Imports
03.2001 - 12.2010
Race Replica Motorcycles
01.1997 - 02.2001
High School Diploma -
Hoppers Crossing Secondary School
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