Michael Rose
Buderim,QLD
Summary
Seasoned Small Business Owner with 27 years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Overview
16
16
years of professional experience
Work History
Management Rights Owner
Andari Holiday Apartments
Sunshine Beach, Queensland
12.2016 - 11.2022
- Managed daily operations of business, including supervising and training staff.
- Identified new opportunities for growth, expansion, and diversification.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Reviewed legal documents related to business operations.
- Set pricing structures according to market analytics and emerging trends.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Analyzed industry trends to develop competitive strategies.
- Coordinated with technical and IT teams to develop company website and create online advertisements.
- Interviewed, trained and supervised employees.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Kept up-to-date on regulatory changes affecting business operations.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Improved company's quality and productivity by streamlining systems and processes.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Holiday letting of owned/investment apartments, to ensure profitability for owners/investors.
- Deal with maintenance issues within the complex & guest requirements.
- Deal with Body Corp issues & meetings
- Maintained relationships with existing clients by providing superior customer service.
Licensee/Owner
Avondale Homestead Tavern, Baffle Creek Tavern & Agnes Water Surf Club
Wide Bay, Queensland
12.2006 - 03.2016
- Licensee/Owner - Avondale Homestead Tavern 12/2006 - 3/2016
- Licensee/Owner - Baffle Creek Tavern 11/2011 - 11/2012
- Licensee - Agnes Water Surf Club 06/2012 - 05/2013
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Maintained relationships with existing clients by providing superior customer service.
- Identified new opportunities for growth, expansion, and diversification.
- Provided direction and guidance to employees.
- Created marketing campaigns to attract new customers.
- Set pricing structures according to market analytics and emerging trends.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Hosted special events to boost brand awareness and increase community engagement.
- Conducted performance reviews for employees on a regular basis.
- Managed sales presentations to promote product and brand benefits.
- Organized events such as Live concerts/events
- Coordinated with technical and IT teams to develop company website and create online advertisements.
- Interviewed, trained and supervised employees.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Conferred with customers to understand needs and finalize purchase orders.
- Delegated work to staff, setting priorities and goals.
- Implemented campaigns and promotions to help with developing goods and services.
- Operation of courtesy buses for patrons.
Education
High School Diploma -
Cowra High School
Cowra10-1981
Timeline
Management Rights Owner
Andari Holiday Apartments
12.2016 - 11.2022
Licensee/Owner
Avondale Homestead Tavern, Baffle Creek Tavern & Agnes Water Surf Club
12.2006 - 03.2016
High School Diploma -
Cowra High School
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