Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michael R Purcell

Algester,Australia

Summary

Experienced with career development and coaching strategies that drive client success. Utilizes personalized coaching techniques and effective communication to empower clients. Knowledge of motivational methods and career planning tools essential for fostering client confidence and growth.

Overview

6
6
years of professional experience

Work History

Employment Coach

Endeavour Foundation
06.2024 - Current
  • Provided compassionate guidance during periods of employment and offer emotional support alongside practical advice.
  • Connected clients to relevant resources such as training programs or educational opportunities that aligned with their career goals.
  • Advised clients on appropriate workplace attire and professional etiquette, increasing their chances of success in securing employment.
  • Conducted comprehensive assessments of client needs, strengths, and barriers to employment, informing tailored support plans.
  • Empowered individuals through self-assessment exercises that identified unique strengths and areas for growth within the workforce.

Production Team Leader/ Warehouse Supervisor

Endeavour Foundation
10.2020 - 01.2024
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enhanced production efficiency by streamlining processes and implementing workflow improvements.
  • Oversaw equipment maintenance schedules, ensuring optimal performance of all machinery used in the production process.
  • Revitalized operational structures and procedures to successfully control turnover and waste, enhance output, and boost overall quality.
  • Conducted routine inspections to check quality and compliance with established specifications.

Customer Service Officer

PAC Financial
10.2018 - 01.2020
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
  • Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.

Education

High Risk Work Licence - Forklift

Certificate III - Individual Support

Max Solutions
Brisbane
09-2023

Skills

  • Attention to detail
  • Individualized Planning
  • Strong interpersonal skills
  • Social & Cultural awareness
  • Passion for development
  • Team building & leadership training
  • Client assessment
  • Teamwork and Collaboration
  • Workplace Etiquette
  • Employer Engagement

References

  • Michael Vass, Endeavour Foundation, Production Manager, 0433 379 960, (07) 3246 7600
  • Dan Pianta, PAC Financial, Owner, 0428 288 893, 1300 590 790
  • Barry Charlesworth, Personal Reference

Timeline

Employment Coach

Endeavour Foundation
06.2024 - Current

Production Team Leader/ Warehouse Supervisor

Endeavour Foundation
10.2020 - 01.2024

Customer Service Officer

PAC Financial
10.2018 - 01.2020

High Risk Work Licence - Forklift

Certificate III - Individual Support

Max Solutions

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Michael R Purcell