Michael Salim
Jakarta Barat,DKI Jakarta
Summary
Attentive professional experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy. Results-driven Retail Store Manager adept at enhancing productivity and streamlining operations for improved efficiency. Possess key skills in inventory management, customer service excellence, and staff training. Excel in leadership, communication, and problem-solving to elevate store performance and achieve sales goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Store Manager
PUMA Indonesia
Jakarta Barat, DKI Jakarta
04.2024 - 01.2025
- Managed daily store operations to ensure efficient workflow.
- Trained and supervised team members on customer service standards.
- Assisted in inventory management to maintain optimal stock levels.
- Implemented visual merchandising strategies to enhance product displays.
- Monitored sales performance and adjusted strategies accordingly.
- Conducted regular team meetings to communicate goals and updates.
Store Manager
Haeng Nam Sejahtera Indonesia
Jakarta Utara, DKI Jakarta
11.2023 - 04.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Collaborated with suppliers to manage product ordering and delivery schedules.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared monthly reports on sales figures, expenses, profits.
- Collaborated with cross-functional teams to align business strategies.
- Identified potential clients, built relationships, and negotiated contracts.
- Determined business development opportunities and implemented effective strategy for client acquisition.
Store Manager
Top Golf Indonesia
Jakarta Pusat, DKI Jakarta
02.2023 - 06.2023
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Assistant Store Manager
JD Sports Indonesia
Jakarta Utara, DKI Jakarta
11.2022 - 02.2023
- Assisted in managing daily store operations and maintaining inventory levels.
- Trained new staff on customer service standards and operational procedures.
- Ensured compliance with company policies and safety regulations during shifts.
- Coordinated merchandising efforts to enhance product visibility and organization.
- Supported sales initiatives through product knowledge and promotional displays.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Deputy Store Manager
Ace Hardware Indonesia
Jakarta, DKI Jakarta
11.2018 - 11.2022
- Supervised daily operations and ensured compliance with company policies.
- Managed inventory levels and coordinated supply chain logistics effectively.
- Trained and mentored staff to enhance customer service skills.
- Implemented merchandising strategies to optimize product displays and sales.
- Collaborated with upper management to develop store promotions and initiatives.
- Analyzed sales data to identify trends and recommend improvements.
- Resolved customer inquiries and complaints promptly to maintain satisfaction.
- Implemented strategies to reduce shrinkage within the store through improved security measures.
- Created monthly reports detailing sales figures and goals achieved for management review.
At Your Service Agent
JW Marriott
Surabaya, Jawa Timur
01.2017 - 06.2018
- Managed room reservations using property management systems effectively.
- Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
- Assisted with various administrative tasks as needed.
- Handled guest inquiries and complaints with professionalism and care.
- Coordinated with housekeeping to maintain room readiness and cleanliness.
- Maintained accurate records of guest information and transactions securely.
- Answered phone calls promptly while maintaining a professional attitude.
Front Desk Agent
Hilton Garden Inn Bali
Kuta, Bali
10.2016 - 12.2016
- Managed reservations using hotel management software and maintained accurate records.
- Assisted guests with luggage and provided directions to various hotel facilities.
- Processed payments accurately and managed cash transactions at the front desk.
- Assisted with check-in and check-out procedures for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service while upholding company policies.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
Education
Bachelor of Economics - International Hospitality And Tourism Management
Universitas Ciputra
Surabaya08-2016
Skills
- Inventory management
- Visual merchandising
- Sales analysis
- Customer service
- Employee training
- Operational efficiency
- Problem solving
- Relationship management
- Decision-making
- Recruitment and hiring
- Staff management
- Retail operations
- Merchandise planning
- Proficiency in Microsoft office
Accomplishments
- 3rd Grade of English Debate South Sulawesi Region by Fajar, 2011
Languages
English
Professional
Indonesian
Native/ Bilingual
Certification
- Data Analyst Course by Growia, 2024
- The Occupational Safety and Health Training of First Aid at Workplace by Kementerian Ketenagakerjaan Republik Indonesia, 2024
Affiliations
- Officer fo Yayasan Hotline Aids Surabaya. (2012)
is a nonprofit organization that was established in 1989, aims to combat HIV/AIDS, raise awareness of reproductive health of women, especially low-income women in Surabaya and the prevention and handling of trafficking and sexual exploitation of children. After volunteer in this organization, I was one of those who formed the group "Sejuta Senyuman", which creatively making activities/event for fund raising
Timeline
Retail Store Manager
PUMA Indonesia
04.2024 - 01.2025
Store Manager
Haeng Nam Sejahtera Indonesia
11.2023 - 04.2024
Store Manager
Top Golf Indonesia
02.2023 - 06.2023
Assistant Store Manager
JD Sports Indonesia
11.2022 - 02.2023
Deputy Store Manager
Ace Hardware Indonesia
11.2018 - 11.2022
At Your Service Agent
JW Marriott
01.2017 - 06.2018
Front Desk Agent
Hilton Garden Inn Bali
10.2016 - 12.2016
Bachelor of Economics - International Hospitality And Tourism Management
Universitas Ciputra
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