Michael Sanchez
St Leonards
Summary
Dynamic and results-driven professional with a proven track record at Royal Hotel, excelling in customer service and teamwork. Adept at multitasking and problem-solving, I enhanced guest satisfaction by effectively resolving complaints and fostering a positive work environment. Committed to maintaining high standards of quality and safety in fast-paced settings.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
12
12
years of professional experience
Work History
Royal Hotel Randwick
Royal Hotel
08.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Food Service Worker
Montefiore
05.2022 - 02.2023
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
Assistant Manager
The Gathering Bistro
10.2021 - 04.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Restaurant Supervisor
Almakan Group
10.2020 - 03.2021
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Enhanced team performance with regular evaluations and constructive feedback.
- Hired, trained and mentored staff to meet and exceed high quality standards.
Restaurant Manager
Orion Holding Company
03.2017 - 03.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Assistant Manager
The Sultan Center
06.2013 - 09.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Bachelor of Science - Hotel &Restaurant Management
University of Perpetual College
Binan Laguna,Philippines04-2020
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Flexible and adaptable
- Multitasking
- Dependable and responsible
Additional :
Date of birth:- 01-01-197
Languages known:- English-Tagalog
Passport number: P2563580B
Timeline
Royal Hotel Randwick
Royal Hotel
08.2022 - Current
Food Service Worker
Montefiore
05.2022 - 02.2023
Assistant Manager
The Gathering Bistro
10.2021 - 04.2022
Restaurant Supervisor
Almakan Group
10.2020 - 03.2021
Restaurant Manager
Orion Holding Company
03.2017 - 03.2020
Assistant Manager
The Sultan Center
06.2013 - 09.2017
Bachelor of Science - Hotel &Restaurant Management
University of Perpetual College
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