Michael Sargent
Whittlesea
Summary
Dedicated operations professional with strong customer service and sales skills. Proven ability to enhance product visibility and foster positive customer relationships to drive sales.
Roles have included:
Floor Sales Manager
Customer Service Manager
Operations Manager
Over 25 years experience in sales, customer service and operations.
Overview
10
10
years of professional experience
Work History
Operations/Salesperson
Harvey Norman Furnitue
Nunawading
04.2016 - Current
- Assist customers with product selection and provide detailed information.
- Maintain product displays to enhance customer engagement and visibility.
- Process sales transactions accurately and efficiently at the register.
- Collaborate with team members to meet store sales goals and objectives.
- Manage inventory levels and restock shelves as needed throughout the day.
- Address customer inquiries and resolve issues promptly for satisfaction.
- Conduct product demonstrations to educate customers on features and benefits.
- Develop key customer relationships to increase sales.
- Resolve customer complaints promptly and efficiently.
- Place orders and answer customer questions in-person, through email, and over phone to maximize customer service.
- Monitored inventory levels and placed orders regularly.
- Greet and assist customers to foster positive experiences.
- Maximize sales by keeping areas tidy, fully stocked and correctly priced.
- Operate register, handle cash and process credit card transactions.
- Assemble all showroom display models with ongoing maintenance.
- Perform customer service repairs in clients homes.
Skills
- Customer service and support
- Product knowledge
- Point-of-sale operations
- Inventory management
- Visual merchandising
- Customer relationship management
- Problem solving
- Quick learning ability
- Independent and team work
- Computer literate
Timeline
Operations/Salesperson
Harvey Norman Furnitue
04.2016 - Current