Michael Sayles
Cranebrook,NSW
Summary
I am a highly adaptable professional with over 10 years of experience in sales, operations, and client management. I have developed strong problem-solving and leadership skills, managing teams, handling custom fabrication, and ensuring operational efficiency. My expertise lies in client relations, resolving customer issues, and offering tailored solutions, while balancing hands-on technical work and strategic business tasks. I am eager to leverage these skills in a sales-driven role to drive results and build lasting client relationships.
Overview
13
13
years of professional experience
Work History
Workshop Manager
Manufacturing Frameless Glass Systems
01.2018 - Current
- Over the Past 6 years I have made myself an integral part of this company to the point of Stepping up to Acting Workshop Manager to cover the Workshop Manager's annual leave
- Being a small business it has given me the flexibility and opportunity to learn a Significant portion for whats involved in running a business
- Currently I am well trained in fabricating custom orders including locks, door systems and other Frameless glass hardware
- Operation and maintenance of machinery and workshop, problem solving, stock management, as well as dealing and communicating with suppliers both international and local to order hardware for the jobs we secure
- Careful packaging and timely delivery of orders
- On top of Adaptive flexibility to create hardware that is completely custom when the job requires it
- I have also had the opportunity to refine my client management skills with Sales, Quoting, developing and maintaining relationships with clients and suppliers
- Dealing with Customer complaints, as well as high pressure stakes with Jobs running close to deadlines
- I also communicate with freight / courier companies as part of my work conversing with both drivers and offices alike
- I have a company phone with my own clients that deal strictly with me, and have formed relationships with them as my knowledge and expertise in this technical industry has grown giving me the confidence to suggesting alternatives or modifications where relevant as well as being able to confidently suggest options
- Asking open-ended questions, working with the customer to ensure their order is suited to the environment and specifications they need
- I also deal with the accounts, managing payment, invoicing and stock takes / stock orders
- I also answer inbound phone and email enquiries well as managing my own email, in which I look after quote/order requests as well as handle the day to day general operations of a small business
- Purchased and oversaw inventory of supplies, tools and equipment.
- Enhanced customer satisfaction by consistently delivering quality workmanship and meeting deadlines.
- Improved workshop efficiency by streamlining processes and implementing lean manufacturing techniques.
- Sourced vendors, built relationships, and negotiated prices.
- Managed supplier relationships to ensure timely delivery of products and services.
- Achieved cost savings by negotiating contracts and pricing with suppliers.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Enhanced customer satisfaction by promptly resolving invoice-related disputes and discrepancies.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
MILL Offisider
SEDA
01.2024 - 01.2024
- Earlier this year I took a couple of weeks to explore a new avenue of work as a flour MILL offsider, this was an opportunity at a new career and although the skills involved giving me the opportunity to sharpen my skills in Problem solving, Machine operation and maintenance, time management and Stock Management and Ordering
Actor
Screen Wise Acting School
01.2017 - 01.2019
- Recently undertook and completed 3 acting courses and had roles in 3 short films
- Had to memorise lines/scenes, be prompt and professional at all times, interpersonal and able to formulate relationships with the crew, and be attentive to critique and apply it
- Have learnt how to establish trust with strangers with limited exposure as well as creative collaboration with others within the industry (Sound, Video, Lights)
- These Skills Make me confident in reading and understand people, helping me gauge their needs and adapt to their cues
- Developed strong memorization skills for quick mastery of scripts, enabling efficient preparation for auditions and performances.
Cafe Manager & Attendant
Pages Cafe
01.2014 - 01.2019
- In my original position as an attendant, I worked front and back of house; taking orders, making coffee, cooking food, running food/drinks and general cleaning as well as insuring customers are happy
- My duites also let me hone my skill to upsell and promote daily specials, as well as creating a problem solving mind that needed to work quickly
- As an all-rounder I learned to move fast, use initiative, and to manage the times between orders, cleaning, and customer service
- My hard work was recognised and I was promoted to the manager which added to my previous role with added responsibilities - Such as Staff managment, Dealing with Suplliers, Ordering of Goods, handling cash counts at end of day, as well as directly dealing with customer feed back and complaints
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
Storeman/Warehouse Worker/delivery Driver Forklift Driver/Forklift Team Leader
Koorong Books
01.2012 - 01.2019
- In my role as a Store-man, I completed tasks generally associated with the role as well as leadership roles as i progressed though the company
- I packed stock, Ran Stock takes, set up delivery trucks, cross-checked paperwork, Unloaded goods, sent out orders to customers, completed general forklift and Order Picking Jobs, headed the forklift team and Head of the Unloading team (when shipping containers arrived for unpacking), and was the main driver for deliveries to our Sydney stores
- Maintained a clean and clutter-free warehouse, ensuring easy access to products and adherence to safety guidelines.
- Maintained a safe work environment by adhering to workplace health and safety standards, conducting regular inspections, and reporting hazards immediately.
- Ensured timely order fulfillment through accurate picking, packing, and dispatching of goods as per customer requirements.
- Reduced product damage with proper handling, storage, and packaging techniques during loading and unloading processes.
- Optimized space utilization within the warehouse, implementing effective stacking and storage strategies.
- Conducted quality checks on incoming goods before storage or distribution to ensure they met company standards.
- Demonstrated excellent attention to detail while verifying incoming shipments against invoices or purchase orders for accuracy.
- Managed inventory levels effectively by conducting regular stocktakes and updating the tracking system accordingly.
- My flexibility in my work enabled me to be competent in a variety of tasks and easily stationed in different areas in the warehouse on any given day
- Able to Get along well with people I was chosen for Leadership Roles in both the forklift team and the Container team, which had me organizing 5-6 people per task
Education
Graduated Showreel Course - Film Acting
Screen Wise
Surry Hills, NSW12.2019
Cert II - Hospitality
St Marys Senior
ST Marys, NSW12.2015
Cert II - Framework And Carpentry
Quakers Hill TAFE
Quakers Hill, NSW12.2015
Construction White card - Construction
Quakers Hill TAFE
Quakers Hill, NSW12.2015
Skills
- Customer Service
- Customer Relationship Building
- Interpersonal communication skills
- Complex Problem-Solving
- Product and service knowledge
- Scheduling and Planning
- Teamwork and Collaboration
- Machinery Operation
- Hand and power tools
- Account Management
- Teamwork and Collaboration
References
- Belinda Aldous, (+61) 403 322 323, Manager of Pages Cafe
- Chloe Steward, 0408 411 174, Character Reference
Timeline
MILL Offisider
SEDA
01.2024 - 01.2024
Workshop Manager
Manufacturing Frameless Glass Systems
01.2018 - Current
Actor
Screen Wise Acting School
01.2017 - 01.2019
Cafe Manager & Attendant
Pages Cafe
01.2014 - 01.2019
Storeman/Warehouse Worker/delivery Driver Forklift Driver/Forklift Team Leader
Koorong Books
01.2012 - 01.2019
Graduated Showreel Course - Film Acting
Screen Wise
Cert II - Hospitality
St Marys Senior
Cert II - Framework And Carpentry
Quakers Hill TAFE
Construction White card - Construction
Quakers Hill TAFE
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