Michael Senio
Redbank Plains,QLD
Summary
Proactive and customer-oriented professional with over 10 years of diverse experience in various industries. Consistently delivers outstanding service and excels in adapting quickly to different work environments. Upholds a strong work ethic within a team-based setting.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Quality Assurance Specialist/Product Tester
Viadux Water Network Solutions
06.2017 - Current
- Respond to product quality issues at Viadux & all customer centre sites around Australia in a supportive manner, through onsite visits and phone/email support
- Inspect and repair products at all Customer Centre sites as well as onsite in accordance with manufacturer instructions
- Effectively plan and support Quality Assurance Purposes to ensure that Quality Assurance Framework is effectively implemented in relation to products at all Viadux stocking locations
- Provide tender documentation as requested
- Produce Inspection & Test Plans (ITPs) in accordance with customer specifications
- Facilitate employee training and development in relevant product inspection repair procedures & standards i.e
- Inspection & repair training, soil testing, ITP training & assessment
- Audit and assess current processes in place for conformity and potential improvements
- Assist Branch managers as well as Sales reps with technical data and support
- Constant travel interstate to meet the requirements and needs of different branch managers nationwide
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
Warehouse Staff Member
Viadux Water Network Solutions.
01.2016 - 12.2017
- Participated in periodic inventory audits, verifying stock counts and addressing discrepancies in a timely manner.
- Assisted in the implementation of warehouse management software, resulting in improved inventory accuracy and streamlined operations.
- Participated in continuous improvement initiatives, identifying areas for process optimization and supporting change implementation efforts.
- Streamlined receiving procedures for incoming shipments, reducing turnaround times and minimizing dock congestion.
- Conducted regular cycle counts to maintain accurate stock levels, contributing to better inventory control and reduced discrepancies.
- Utilized equipment such as pallet jacks or forklifts proficiently while adhering to safety protocols, enhancing operational efficiency.
Distribution Center Staff
Viadux Water Network Solutions
05.2015 - 12.2015
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Established positive relationships with customers and other staff members.
- Enhanced physical inventory counts, participating in semi-annual audits to verify stock levels.
- Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
- Set and worked towards ambitious goals with staff performance plans and regular check-in meetings.
Storeman (Casual)
Hills Holdings
02.2014 - 05.2015
- Unloading 20 - 40 ft shipping containers either manually or with a forklift 'depending on product'
- Use of computer programs for either invoicing, organizing trucks for transport, receipting in or issuing out stock to customers
- Maintained a clean and clutter-free warehouse, ensuring easy access to products and adherence to safety guidelines.
- Maintained a safe work environment by adhering to workplace health and safety standards, conducting regular inspections, and reporting hazards immediately.
- Reduced product damage with proper handling, storage, and packaging techniques during loading and unloading processes.
- Conducted quality checks on incoming goods before storage or distribution to ensure they met company standards.
Barista & Front of House (Part Time)
Taylor st Baristas
09.2011 - 09.2013
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
Labourer/TA (Fulltime)
Norm Engineering
12.2009 - 08.2011
- Repaired and assisted boilermakers with manufacturing various earth-moving equipment specifically for Bobcats, excavators & backhoes
- Assisted Hydraulic fitters in either retrofitting or installing hydraulic fittings and hoses for manufactured or repaired earth-moving equipment
- Conducted various loading and unloading tasks required with forklift
- Maintained General Housekeeping Duties
Laborer/TA (School Based Experience)
P & E Francis Earthmoving
03.2007 - 10.2009
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Performed general housekeeping and cleaning tasks.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
Education
Yr 8 - 12 - High School Education
St Augustines School
Augustine Heights, Qld01.2005
Yr 6 & 7 - Primary School Education
St Francis Xavier School
Goodna, Qld01.2002
Preschool - 6 - Primary school education
Pllimerton Elementary School
Plimmerton, Porirua01.2001
Skills
- Excellent communication
- Punctuality
- Interpersonal skills
- Ability to work under pressure
- Decision Making
- Adaptability
- Problem Solving
- Analytical Thinking
- Willing to take initiative
- Readiness to learn
- Eager to grow
- Strong Team Player
Certification
- 2007 - Construction Blue Card, Card no. 0702065
- 2009 - Qld Drivers licence, Open Manual, Licence no. 104-926-503
- 2010 - Forklift Licence, Certified to operate Forklifts Standard & High Reach, Licence no. 0003167107
- 2017 - Century Plus II training in pipe installation and maintenance, Certified in Ductile pipe installation and maintenance, Cert no 00589
- 2019 - Odyssey Training, Train the Trainer Course, Course on how to plan and conduct training lessons in various environments.
References
- Charles Cauchi, Category Manager Metals Reece, Charles.Cauchi@reece.com.au, 0429 926 488.
- Graham Heslin, Distribution Manager Waterworks Riverview, Graham.Heslin@viadux.com.au, 0459 877 534.
- Phillip Doyle, Distribution co-ordinator Waterworks Riverview, Phillip.Doyle@viadux.com.au, 0435 897 749.
- Danny Doughty, Warehouse Supervisor Gold Coast Viadux, Danny.Doughty@viadux.com.au, 0418 685 978.
- Terry Milne, Manager Contracts Division National Projects, Viadux, Terry.Milne@viadux.com.au, 0428 519 964.
- Justise Gannan, Business Development Manager Viadux Gold Coast, Justise.Gannan@Viadux.com.au, 0408 196 595.
- John Boatright, Business Development Manager Viadux Gold Coast, John.Boatright@viadux.com.au, 0408 892 883.
Timeline
Quality Assurance Specialist/Product Tester
Viadux Water Network Solutions
06.2017 - Current
Warehouse Staff Member
Viadux Water Network Solutions.
01.2016 - 12.2017
Distribution Center Staff
Viadux Water Network Solutions
05.2015 - 12.2015
Storeman (Casual)
Hills Holdings
02.2014 - 05.2015
Barista & Front of House (Part Time)
Taylor st Baristas
09.2011 - 09.2013
Labourer/TA (Fulltime)
Norm Engineering
12.2009 - 08.2011
Laborer/TA (School Based Experience)
P & E Francis Earthmoving
03.2007 - 10.2009
Yr 6 & 7 - Primary School Education
St Francis Xavier School
Preschool - 6 - Primary school education
Pllimerton Elementary School
- 2007 - Construction Blue Card, Card no. 0702065
- 2009 - Qld Drivers licence, Open Manual, Licence no. 104-926-503
- 2010 - Forklift Licence, Certified to operate Forklifts Standard & High Reach, Licence no. 0003167107
- 2017 - Century Plus II training in pipe installation and maintenance, Certified in Ductile pipe installation and maintenance, Cert no 00589
- 2019 - Odyssey Training, Train the Trainer Course, Course on how to plan and conduct training lessons in various environments.
Yr 8 - 12 - High School Education
St Augustines School
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