Michael Sheridan
Hamilton South,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Venue Manager
Bar On The Hill
02.2024 - Current
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Supervised events from start to finish using effective crowd control methods.
Venue Manager
The Greenroof Hotel
06.2022 - 01.2024
- Managed cash handling procedures to minimize discrepancies and maintain accurate financial records.
- Implemented inventory control measures for venue supplies and equipment to reduce waste and improve cost management.
- Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at the venue.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
Assistant Venue Manager
MO Brewing Company
11.2021 - 06.2022
- Resolved any operational challenges that arose during events by implementing effective problem-solving techniques quickly and efficiently.
- Enhanced customer satisfaction by providing top-notch service and addressing concerns promptly.
- Trained and supervised staff, fostering a team-oriented approach to ensure exceptional guest experiences.
- Analyzed data on past events to identify trends informing future strategy adjustments or improvements in service offerings based on market demand changes.
Duty Manager
The Greenroof Hotel
06.2020 - 11.2021
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
Education
High School Diploma -
St Francis Xavier College
Hamilton, NSW12.2015
Skills
- Writing and verbal communication
- Staff Management
- Menu Planning
- Recruitment
- Effective leader
- Cost Control
- Sales Tracking
- Financial Oversight
- Relationship Building
- Guest Relations
Timeline
Venue Manager
Bar On The Hill
02.2024 - Current
Venue Manager
The Greenroof Hotel
06.2022 - 01.2024
Assistant Venue Manager
MO Brewing Company
11.2021 - 06.2022
Duty Manager
The Greenroof Hotel
06.2020 - 11.2021
High School Diploma -
St Francis Xavier College
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