Michael Shrapnel
Cranbourne,VIC
Summary
Results driven Sales Manager who brings outstanding analytical Multitasking and time management abilities, offering over 20 years experience in the sales field of Engineering and trade related applications .
Many years of hands on approach and capable of utilizing my skill set to adapt to any Industry.
Experienced Trades Assistant and Maintenance Planner with major Shut Down Experience.
Overview
30
30
years of professional experience
Work History
Victorian Sales Manager
InIndustry Pty Ltd
06.2016 - 06.2023
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
Victorian Sales Manager
Solve Engineering
07.2011 - 05.2017
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Conduct site visit to establish requirement and safety environment conditions.
- Arrange quotes for services to be performed.
Regional Account Manager
Inter Industrial Services
03.2004 - 04.2012
- Renegotiated contracts with expiring accounts to continue relationships with current company clients.
- Generated leads through networking, cold calls and industry connections.
- Communicated by phone, email and traveled for face to face contact for many accounts.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.
- Set and achieved company defined sales goals.
Client Relationship Manager
Hudson International
03.2008 - 02.2012
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Adhered to sales contract agreements and high-quality service delivery by coordinating with [Type] team and leveraging productive and open client communications.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Discuss future clients with the recruitment staff to ensure a positive outcome.
Customer Service Supervisor
Skilled Engineering
01.1999 - 03.2011
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Site visit to resolve issues both with employees and Clients.
Trades Assistant
Skilled Engineering
02.1993 - 02.1999
- Assisted skilled tradesmen to complete projects.
- Experienced in using and maintaining specialized tools and equipment associated with trades.
- Assisted in receipt and inventory of material, tools and equipment.
- Reinforced constructions techniques and proper use of hand tools, power tools and equipment to encourage worksite safety.
- Organise shut down recruitment of metal Trade personal eg; Boiler Maker and Fitters
Education
High School Diploma -
Marcellin College
Randwick, NSW11.1973
Skills
- Skilled Manager
Additional Information
Trusted and reliable who works well in a team enviroment
problem Solving abilities and able to think outside the circle
works well un supervised
Has own reliable Transport and Full Victorian Licence
Fork lift licence
referee
Russell Coon branch Manager InIndustry 0419046604
Timeline
Victorian Sales Manager
InIndustry Pty Ltd
06.2016 - 06.2023
Victorian Sales Manager
Solve Engineering
07.2011 - 05.2017
Client Relationship Manager
Hudson International
03.2008 - 02.2012
Regional Account Manager
Inter Industrial Services
03.2004 - 04.2012
Customer Service Supervisor
Skilled Engineering
01.1999 - 03.2011
Trades Assistant
Skilled Engineering
02.1993 - 02.1999
High School Diploma -
Marcellin College
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