Michael Sinton
Wallaroo Mines,South Australia
Summary
Knowledgeable Parts Specialist skilled at keeping parts organized and serving customers' needs. Works efficiently to restock parts, resolve issues and handle paperwork. Dedicated to satisfying customers and exceeding sales targets. Meticulously organized Parts Salesman with comprehensive knowledge of thousands of parts and range of uses in numerous circumstances. Reliable source for customers of varying needs. Customer-centric and service-minded employee with approachability and outward-facing patience and generosity. Dependable Parts Interpreting familiar with wide range of parts manufacturers and available product lines. Supports technicians and customers alike with diverse parts needs. Keeps accurate records and bills parts correctly using Units/Equip Windows base programs Seasoned Parts Manager skilled at improving procedures to maximize productivity and efficiency while streamlining processes and reducing costs. Terrific motivator and planner with in-depth understanding of parts, vendors and customer needs. Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities. Reliable Parts & service bringing 27 years of experience in automotive/agricultural parts sales and delivery. Friendly and professional demeanor with track record of consistently positive customer feedback. Reliable employee seeking parts interpreting position. Offering excellent communication and good judgment.
Overview
49
49
years of professional experience
Work History
Service/Warranty Administrator
Vater Machinery
KADINA, South Australia
03.2019 - Current
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Processed claim paperwork and followed up on missing information to complete processing.
- Analyzed problems, identified trends and developed strategies to optimize claims process.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Maintained detailed service and customer records.
- Monitored factory recalls and announcements to stay on top of changes.
- Reconciled monies due, followed up on outstanding claims and worked with accounting department to obtain payments.
- Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
- Gathered paperwork and contacted customers to book appointments.
- Checked documentation for accuracy and validity on updated systems.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Verified client information by analyzing existing evidence on file.
- Generated, posted and attached information to claim files.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
Parts Specialist
AW Vater & Co
KADINA, South Australia
- Served customers in-store and by telephone to answer questions and place orders.
- Issued parts to technicians to complete customers' repairs.
- Tracked parts use and charged items to customer accounts for billing.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Satisfied customers with fast, knowledgeable service for Agricultural & Automotive product needs.
- Increased store revenue by cross-selling products and upselling services to customers.
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Ordered parts from various distributors to fulfill demands.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Stocked and managed stock of parts.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Adhered to company guidelines for performance and compliance.
- Ordered parts for customers, repair shops and sales department for use in Agricultural equipment.
- Trained and mentored junior employees on regulations, best practices and performance strategies.
- Oversaw team of 4 employees.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
Sales Specialist
Agserv Industries SA
KADINA, South Australia
05.2010 - 06.2013
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Accepted and processed customer payments and balanced receipts and cash.
- Created and implemented sales strategies to successfully meet company targets.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Listened to customer needs and proposed matching solutions from company New Holland & Flexi Coil Agricultural Machinery
- Drafted, finalized and submitted paperwork to complete sales.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Advised, sold and configured Agricultural products in single and multiple transactions, averaging $750000 to $20000 in sales as required.
Parts Manager
Agserv Industries SA
KADINA, South Australia
06.2000 - 05.2010
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Ordered parts for customers, and company service department for use in Agricultural and Automotive equipment.
- Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
- Submitted reports to senior management to aid in business decision-making and planning.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Trained team members in successful strategies to meet operational and sales targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Moved all parts to designated bays for deliveries using manual handling & Forklift equipment while overseeing safety procedures.
Service Manager
Agserv Industries SA
KADINA, South Australia
08.1997 - 06.2010
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Trained 7 less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Guided techs on agricultural & automotive repair, tool usage and equipment operation.
- Followed up with customers during and after installations to verify satisfaction.
- Developed written plans and obtained customer consent to proceed.
- Set and administered department budgets for expenditures, materials and labor.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Parts Interpreter
Agserv Industries SA
KADINA, South Australia
08.1995 - 08.1995
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Driveway Attendant
Andrews Mobil Service Station
KADINA, South Australia
01.1994 - 08.1995
- Responded to customer requests efficiently and with knowledgeable assistance.
- Moved cars around lot to increase space efficiency.
- Parked and retrieved cars according to customer needs.
- Removed safety hazards, soiled items and trash from customer areas.
- Handled cash, made accurate change and maintained balanced cash drawer.
- Maintained Automotive merchandise area
- Maintained Fuel & oil levels on daily basis
- Handled cash & Eftpos Transactions
- General Housekeeping duties
Business Owner/Operator
Prices Wallaroo Bakery
Wallaroo, SA
04.1988 - 11.1993
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Monitored staff performance, providing final-say assessment over inquiries.
- Served as principal stakeholder over organization's complete operations.
- Led screening, hiring and staff scheduling to maintain compliance with group goals.
- Lent business acumen to meet day-to-day strategic objectives.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
- Input income and expense details into database to track business finances and address variances.
Sales Representative/ Delvery Driver
Prices Bakery
KADINA, South Australia
02.1980 - 04.1988
- General delivery of goods to Wholesale & Retail Customers
- Sales Representative to increase market share into Metropolitan area of SA
- Setup & Maintained customer relationship.
Various Casual Positions
Various
Yorke Peninsula , South Australia
01.1977 - 02.1980
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Apprentice Fitter Turner
Hawke & Co
Kapunda, SA
01.1975 - 11.1976
- !st & 2nd Year of apprenticeship learning general mechanics, use of cutting equipment,metal lathes, milling machines, correct and accurate measurements of bearing, seal and threads general housekeeping duties & what ever was asked of me to do.
Education
No Degree - General Education
Kapunda High School
Kapunda, SANo Degree - Service Workshop Management
Quality Automotive Training
Adelaide, SANo Degree - Certificate 3 in Automotive Sales & Parts Interpre
Quality Automotive Training
Adelaide, SAAutomotive Mechanics 11 - Automotive Mechanics
Open College of Further Education
Adelaide, SA11.1979
Skills
- Improving customer satisfaction
- Supply orders
- Proficient in Microsoft Office
- Team collaboration
- Vehicle operations knowledge
- Returns processing
- Till counting
- Verbal and written communication
- Customer relationship development
- Inventory coordination
- Parts ordering and management
Accomplishments
- Built productive, successful team using key training and development strategies.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Caravanning
Enjoy caravning when can
Timeline
Service/Warranty Administrator
Vater Machinery
03.2019 - Current
Sales Specialist
Agserv Industries SA
05.2010 - 06.2013
Parts Manager
Agserv Industries SA
06.2000 - 05.2010
Service Manager
Agserv Industries SA
08.1997 - 06.2010
Parts Interpreter
Agserv Industries SA
08.1995 - 08.1995
Driveway Attendant
Andrews Mobil Service Station
01.1994 - 08.1995
Business Owner/Operator
Prices Wallaroo Bakery
04.1988 - 11.1993
Sales Representative/ Delvery Driver
Prices Bakery
02.1980 - 04.1988
Various Casual Positions
Various
01.1977 - 02.1980
Apprentice Fitter Turner
Hawke & Co
01.1975 - 11.1976
Parts Specialist
AW Vater & Co
No Degree - General Education
Kapunda High School
No Degree - Service Workshop Management
Quality Automotive Training
No Degree - Certificate 3 in Automotive Sales & Parts Interpre
Quality Automotive Training
Automotive Mechanics 11 - Automotive Mechanics
Open College of Further Education