Michael Skaftouros
Melbourne
Summary
I am an experienced team leader and relationship manager and higher education professional looking to broaden my skill set.
Professional with solid background in student leadership, academic excellence, and project management. Known for strong collaboration skills and ability to adapt to changing needs. Adept at problem-solving, time management, and communication. Focused on achieving results and making positive impact.
Overview
15
15
years of professional experience
Work History
Senior Student Experience Manager
Keypath Education
12.2024 - 09.2025
- Led the entire Student Operations unit for the South East Asia region, based in Malaysia.
- Oversaw student experience delivery across three universities in Southeast Asia.
- Managed cross-functional teams to ensure seamless enrolment, orientation, and ongoing support services.
- Successfully achieved 100% of new student enrolments in the first half of FY25–26.
- Successfully achieved 125% of re-enrolments in the first half of FY25-26.
- Drove regional alignment of student services, ensuring consistency in quality, compliance, and student satisfaction.
- Collaborated closely with academic and administrative leadership to continuously improve service delivery.
- Introduced process improvements to enhance operational efficiency and student outcomes across campuses.
Senior Admissions Manager
Keypath Education
10.2022 - 12.2024
- As the manager of Admissions, I am responsible for the performance of six universities (managing Team Leaders, Admissions Managers and Student Enrolment Advisors). Throughout the past two years, I have been responsible for 66% of our entire portfolio from a prospective student side of the business perspective. Each study period I am required to meet enrolment targets at a team level and ensure each team member and leader meets their KPIS and sales targets. Additionally, I am responsible for key stakeholder management, both internally (liaising with our accounts, marketing and retention team) and externally where I am required to develop and maintain the businesses relationship with the admissions team on the universities side.
- Key achievements in this role include:
- 1270 enrolments on a target of 1244 at 102% March 2024
- 1141 enrolments on a target of 1131 at 101% January 2024
- Successfully developed 3 team leaders who have gone on to become Admissions Manager in the business.
- Lead each individual Leader to exceed their targets consistently.
Admissions Manager
Keypath Education
06.2018 - 10.2022
- As the manager of Admissions, I was responsible for 2 teams of Student Enrolment Advisors whose role it is to convert prospective students from enquiry to enrolment. It is my role to coach them in sales skills and rapport building to ensure the student receives the upmost level of customer service. Each study period I was required to meet enrolment targets at a team level and ensure each team member meets their KPIS and sales targets. Additionally, I was responsible for escalating issues to each university’s Student Services Team and build and maintain positive relationships with them. I would also work closely with our marketing and student retention teams to ensure we are all working closely together to reach the same goals.
- Key achievements in this role include:
- 332% and 382% to target enrolments in first study period launching a new university.
- Developing advisors who are today leaders in the business across different departments.
- Consistently exceeding enrolment targets each study period.
- Each individual team member consistently meets their targets.
- Keypath Education Employee of the Year 2022
Student Engagement Advisor - Student Success
QS Enrolment Solutions
10.2014 - 06.2017
- I was promoted to a team leader role after thriving in my role as a student engagement advisor. My role is to provide resourcing plans for the enquiry management department and organise training for my team. Additionally, I provide operational support to the Operations Manager and am responsible for quality assurance checks for 16 of my colleagues. Key achievements in this role include:
- Key achievements in this role included:
- Maintaining a 97% phone answer rate and less than 30 second average wait time during peak periods
- Ensuring excellent customer service was provided to all students
- Maintaining staff workloads and ensuring KPIs were met
- Building and maintaining strong rapport with the team
- Supporting the team to meet their professional development goals
- Employee of the year: 2016
Student Engagement Advisor - Student Success
QS Enrolment Solutions
10.2014 - 06.2017
- As a Student Engagement Advisor at QS Enrolment Solutions I was responsible for day to day communications with both domestic and international prospective students via email for many different institutions. I was also responsible for liaising with clients (institutions) on a regular basis to provide feedback on student enquiries, marketing strategies and training on different faculties and programs. Other key responsibilities in this role included:
- Managing outbound communications with prospective students for multiple Australian Universities.
- Providing course advice to domestic and international applicants.
- Communicating relevant marketing material to prospective students.
- Supporting the Case Manager with administrative tasks.
- Attending regular client visits interstate
Integration Aide
Beaumaris North Primary School
02.2011 - 12.2013
- In this role I was required to work with a young child who was diagnosed with autism. My responsibilities included assisting with social behavior in and outside of the classroom and identifying how to reduce deficiencies in this behaviour. It was in this role where I realised that I have a great passion for motivating and coaching not just kids, but people in general.
Education
VCE -
Sandringham College
01.2010
Skills
- Team leadership
- Higher Education expert
- Higher Education administration
- Coaching and mentoring
- Training and onboarding
- Business development and marketing strategy
- Building and maintaining client relationships
- Stakeholder management
- Resource planning and coordination
- Roster management
- Achieving and exceeding sales targets
Timeline
Senior Student Experience Manager
Keypath Education
12.2024 - 09.2025
Senior Admissions Manager
Keypath Education
10.2022 - 12.2024
Admissions Manager
Keypath Education
06.2018 - 10.2022
Student Engagement Advisor - Student Success
QS Enrolment Solutions
10.2014 - 06.2017
Student Engagement Advisor - Student Success
QS Enrolment Solutions
10.2014 - 06.2017
Integration Aide
Beaumaris North Primary School
02.2011 - 12.2013
VCE -
Sandringham College
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