Summary
Overview
Work History
Education
Skills
Certification
Attributesvalues
References
Timeline
Generic

MICHAEL SMALLEY

ESCHOL PARK ,NSW

Summary

Results-oriented Senior Implementation Consultant with extensive experience in managing complex infrastructure projects and operational changes. Achieved strategic goals for multiple organizations by exceeding quality, customer service, and financial objectives. Demonstrated expertise in leading cross-functional teams to optimize workflows and deliver impactful software deployments that enhance operational efficiency. Core competencies include project management, resource planning, and program governance, ensuring effective process improvements while adapting to fast-paced environments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Senior Implementation Consultant

Department of Transport and Main Road
Brisbane, Australia
02.2022 - Current
  • Company Overview: Department of Transport and Main Roads, Queensland Government
  • As a Senior member of the implementation team responsible for the design and Implementation of ITS framework for the Smart Ticketing Project estimated Budget of $400 million
  • Upgrading technology across all modes of the Public Transport infrastructure
  • Responsibilities:
  • The transition and deployment of Technology through third party sub-contractor agreement
  • Upgrade of sub-systems / hardware equipment including leading edge technology for real time performance and tracking of the public transport network aligning all operator under one management platform
  • User Acceptance testing
  • System Integration testing
  • Reviewing and approving of test result through the CAB process as the:
  • - SME led for technical documentation (including system wiring schematic and reviewing all RPEQ certification
  • - Internal support for Executive briefing notes
  • - Manager Program schedule, Risk and Issue registers
  • - Approver and Tracker of Implementation Project milestone against commercial agreements
  • - Overseer operation transition of service level agreements
  • - Facilitating commercial agreement between System integrator and the Bus builder Industry / aligning with prewire buses off the production line
  • - Selection team member for new operators / regions
  • - Responsible person for $20 million Installation budget for Government oversight and compliance
  • Department of Transport and Main Roads, Queensland Government
  • Developed and managed project plans while providing status updates to management.
  • Prepared and presented technical proposals for clients.
  • Identified potential risks associated with implementations and created mitigation plans accordingly.
  • Maintained quality-focused performance benchmarks and schedules when directing project teams.
  • Documented business processes related to implementations and provided training materials as needed.
  • Monitored performance metrics throughout the implementation process to ensure that objectives were met on time and within budget constraints.
  • Conducted regular meetings with clients to review progress and address any concerns or questions they may have had regarding the implementation process.
  • Developed and managed customer relationships to ensure successful project implementations.
  • Mapped industry standard design patterns to existing code base to derive component architecture model of system.
  • Provided technical support to customers during the implementation process.
  • Maintained and updated emergency response plans or procedures.
  • Inspected or evaluated workplace environments, equipment or practices to verify compliance with safety standards and government regulations.
  • Ensured compliance with all applicable federal, state, local laws and regulations related to occupational health and safety.
  • Investigated incidents of injury or illness to determine root cause and corrective action plans.
  • Developed and implemented safety policies to ensure compliance with OSHA regulations.
  • Advocated a culture of prevention through education programs aimed at reducing risks in the workplace.
  • Developed and implemented safety policies, procedures, and standards.
  • Monitored employee performance to ensure safe working practices are followed.
  • Spearheaded safety meetings with key members of organization to ascertain methods to improve overall safety for employees.
  • Conducted audits at industrial sites and participated in hazardous waste site investigations.
  • Orchestrated and led meetings to convey essential safety-related information, address occupational safety inquiries, issues, or concerns and promote continuity of training initiatives.
  • Reviewed incident reports from workers' compensation claims to assess effectiveness of current safety measures.

Senior Project Manager APAC Region

Cubic Transportation Systems
Sydney, Australia
08.2019 - 11.2021
  • As the senior project specialist, my role was to provide specialized technical expertise in the installation of automotive fare collection equipment for fixed and mobile applications.
  • Designed and implemented project processes to align with contract agreements.
  • Responsibilities:
  • Ensured adherence to commercial agreements through comprehensive management practices.
  • Deliver strong and clear leadership internally and externally to relevant stakeholders, to create and sustain a culture of innovation and enablement.
  • Designed performance metrics and targets tailored to align with project strategies.
  • Manage operations for effective utilization of human resources and assets.
  • Evaluated project and program risks to enhance decision-making.
  • Established efficient channels for reports aligned with strategic risk reduction.
  • Provided key stakeholders with essential and precise information on operations, project affairs, performance, financial conditions, and growth opportunities.
  • Developed and administered technical solutions for installation programs within project timelines.
  • Adhered to standard WHSE procedures in all programs.
  • Key Projects:
  • Directed a diverse team responsible for areas such as business analysis, occupational safety compliance, inventory control, and service operations.
  • Facilitated effective communication between stakeholders and contracted entities.
  • Executed strategic planning for optimal resource allocation in bus systems.
  • Developed subcontractor tender documentation.
  • Facilitated supplier discussions to optimize cost, quality, and delivery effectiveness.
  • Managed Transport NSW’s service contract maintenance seamlessly.
  • Led operational activities for continuous improvement.
  • Oversaw quality control throughout the project life cycle to ensure deliverables met or exceeded expectations.
  • Monitored progress of projects against established timelines and budgets.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved escalated customer inquiries or complaints in a timely manner.
  • Trained new employees on operational procedures and protocols.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Established policies and procedures for day-to-day operations that comply with company standards and regulations.
  • Identified cost savings opportunities through process optimization initiatives.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and increase customer satisfaction.
  • Collaborated with senior management team on strategic planning initiatives related to operations activities.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Regional Operations Manager

Cubic Transportation Systems
Sydney, Australia
11.2014 - 08.2019
  • Directed comprehensive delivery of Opal contract for Transport New South Wales.
  • Streamlined operations for various transport modes including light rail, heavy rail, ferries, private buses and government buses.
  • Supervised O&M contract, including management of central call centre for first line support.
  • Responsibilities:
  • Managed full lifecycle of service contracts specific to NSW operations.
  • Guided audit team in identifying defects through discovery exercises.
  • Facilitated communication between business development, technology departments and outside vendors.
  • Facilitated identification of improvement opportunities, steering the team toward effective recommendations.
  • Provided advice to sub-contractors regarding their performance.
  • Managed inventory levels within the region to ensure sufficient supplies were available at all times.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Verified adherence to OSHA and internal safety standards to minimize risks and enhance workplace safety.
  • Educated employees on corporate policy and procedure compliance to facilitate improved operations outcomes.
  • Utilized inventory management software to track stock levels and maintain accurate records.
  • Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
  • Monitored product import or export processes to verify compliance with regulatory or legal requirements.
  • Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.

Installation Project Manager - Technical

Cubic Transportation Systems
Sydney, Australia
10.2011 - 11.2014
  • Technical Project Manager responsible for the Installation / Implementation of ITS Framework program across all modes of Transport
  • Responsibilities:
  • End-to-end responsibility for the deployment, implementation, and initial phase of the Opal Contract with Transport NSW
  • Performed research & development activities to identify project scope of works and the requirements of the program during the initial phase
  • Consulted with manufacturers and suppliers globally to ensure appropriate resource planning to meet supply chain demands
  • Created a detailed project schedule, gaining relevant stakeholder approval
  • Secondment as a Regional Business Manager for Field Services
  • Accountable for achieving commercial and customer service outcomes

NSW Commercial & Industrial Manager

Valvoline Australia
Sydney, Australia
01.2010 - 10.2011
  • Company Overview: Global lubricants manufacturer supplying oil products for the transport, aerospace, government, transport, and mining sectors
  • Commercial Manager: responsible for managing all commercial development / Major Account Management / Technical Support of Transport Divisions and Agencies throughout the pre-procurement, procurement, and delivery phases
  • The role provided leadership for all commercial Agreement within the NSW Portfolio aligning with Manufacturing and commercial practices
  • Global lubricants manufacturer supplying oil products for the transport, aerospace, government, transport, and mining sectors

Education

Diploma Work, Health & Safety -

TAFE NSW
NSW
11-2034

Diploma of Project Management -

Asset College
01.2023

Master's Business Management Administration (MBA) - Operational Management

Australian Institute of Business
true
01.2020

Automotive Refinishing / Spray Painting- Trade -

TAFE NSW
01.1996

Vehicle Body Building - Trade -

TAFE NSW
01.1993

Skills

  • Strategy Development
  • Service Management
  • Project Management
  • Asset Management
  • Contractor Management
  • Business Development
  • Business Transformation
  • Supply Chain Management
  • Commercial Contract Compliance
  • Bids Management Expertise
  • Data-Driven Forecasting
  • Change Management in Projects
  • Process Improvement
  • System Implementation
  • Financial Growth
  • Team Building
  • Strategic Procurement
  • Data Analysis and Reporting
  • HR and Safety Compliance
  • Vendor Management
  • Commercial Acumen
  • Implementation Strategy
  • Quality Assurance
  • Crisis Response Proficiency
  • Stakeholder Engagement
  • Regulatory Compliance
  • Agile methodology
  • Quality assurance
  • Business intelligence
  • Security analysis
  • Client relations

Certification

  • NSW WorkCover Construction White Card
  • Senior First Aid Certificate
  • RISI Safe Work 2014
  • Institute of Automotive Mechanical Engineers Member
  • Associate Grade APMG International
  • ISO/IEC 20000 Foundation - Grade
  • Workcover New South Wales Occupational Health and Safety
  • Safety Access Rail Corridor CERT Certificate II

Attributesvalues

  • Communication Influence & Negotiation
  • Leadership & Performance
  • Collaboration & Autonomy
  • Problem-Solving & Prioritization
  • Futuristic & Analytical Thinker
  • Commitment & Motivation
  • Innovative & Resourceful
  • Diversity & Inclusivity
  • Time Management Reliability & Responsiveness
  • Continuous Improvement

References

References available upon request.

Timeline

Senior Implementation Consultant

Department of Transport and Main Road
02.2022 - Current

Senior Project Manager APAC Region

Cubic Transportation Systems
08.2019 - 11.2021

Regional Operations Manager

Cubic Transportation Systems
11.2014 - 08.2019

Installation Project Manager - Technical

Cubic Transportation Systems
10.2011 - 11.2014

NSW Commercial & Industrial Manager

Valvoline Australia
01.2010 - 10.2011

Diploma Work, Health & Safety -

TAFE NSW

Diploma of Project Management -

Asset College

Master's Business Management Administration (MBA) - Operational Management

Australian Institute of Business

Automotive Refinishing / Spray Painting- Trade -

TAFE NSW

Vehicle Body Building - Trade -

TAFE NSW

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MICHAEL SMALLEY