Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michael Snell

Templestowe,VIC

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.

Results-driven Head of Operations known for productivity and efficient task completion. Specialize in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability to drive operations forward. Commitment to continuous improvement and operational excellence sets the stage for success in dynamic environments.

Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.

Seasoned Head of Operations with robust knowledge in managing business operations. Proven ability to streamline processes, enhance productivity and implement operational strategies for business growth. Strengths include strategic planning, team leadership, problem-solving and decision-making skills. Previous roles have consistently resulted in improved efficiency and cost reduction measures in operations.

Overview

40
40
years of professional experience

Work History

Manager Operations

Defence Bank
Melbourne, Victoria
02.2019 - Current
  • Engage with other departments, including sales, marketing, finance, and human resources, to ensure efficient operations.
  • Collaborate with the management team on long-term strategic planning initiatives for the organization.
  • Conduct regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Mitigate business risks by working closely with staff members and assessing performance.
  • Demonstrate strong problem-solving skills, resolving issues efficiently, and effectively.
  • Manage day-to-day operations by implementing short-term and long-term strategies to achieve business goals.
  • Analyze data from daily reports to identify trends in production performance metrics.
  • Manage staffing needs through recruitment, selection, onboarding, and training, as well as disciplinary action, as necessary.
  • Assess employee development needs and provide feedback on their progress towards meeting goals, including measuring and reviewing performance via KPIs and metrics.
  • Manage day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Provide leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.

Lending Operations Officer

Defence Bank
Melbourne, Vic
07.2015 - Current
  • Stayed abreast of lending regulations, industry trends and market rates.
  • Monitored collateral values to ensure compliance with lending policies and procedures.
  • Provided training and guidance to new staff members on proper lending practices and procedures.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Ensured timely disbursement of approved loans according to established guidelines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Interacted with title companies, attorneys, surveyors and other third parties involved in the loan process.
  • Updated client account information and records in company databases.
  • Prepared and reviewed loan agreements to ensure accuracy and completeness.

Various Roles

Westpac Banking Corporation
Melbourne, Vic
05.1997 - 03.2015
  • Commercial Business Manager
  • Senior Manager, Customer Service
  • Team Leader, Priority Business Banking.
  • Business Lending Operations

Various Roles

Commonwealth Bank
Melbourne, Vic
08.1990 - 02.1997
  • Mortgage loan documentation.
  • Home Loan Settlements.
  • Title Searching.

Various Roles

State Bank of Victoria
Melbourne, Vic
08.1985 - 08.1990
  • Mortgage loan documentation.
  • Home Loan Settlements
  • Title Searching
  • Payment of Stamp Duty

Education

Carwatha College
Noble Park, VIC

Skills

  • Effective leadership
  • Cross-functional team management
  • Regulatory compliance and quality assurance
  • Workforce planning
  • Effective Time Management
  • Process improvements
  • Verbal and written communication
  • Staff training and mentoring

References

Can be provided upon request

Timeline

Manager Operations

Defence Bank
02.2019 - Current

Lending Operations Officer

Defence Bank
07.2015 - Current

Various Roles

Westpac Banking Corporation
05.1997 - 03.2015

Various Roles

Commonwealth Bank
08.1990 - 02.1997

Various Roles

State Bank of Victoria
08.1985 - 08.1990

Carwatha College

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Michael Snell