Michael Stead
Geelong,VIC
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Store Manager
N Q R
09.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
Retail Manager
Southern Valley Meats
06.2022 - 09.2022
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Completed daily paperwork and computer entry of sales data as established by management.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage.
- Interacted well with customers to build connections and nurture relationships.
Fresh Manager
Woolworths Supermarket
07.2021 - 06.2022
- Completed cycle counts and monthly inventory.
- Determined and implemented appropriate productivity, quality and service goals.
- Maintained compliance with health code standards.
- Purchased new inventory according to expected regular and holiday demand.
- Trained and led team of 25 department team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Duty Manager
Woolworths Supermarket
02.2019 - 07.2021
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Supervised and coordinated team to provide guidance and support and maximize performance.
Inventory Manager
Woolworths Supermarket
04.2018 - 02.2019
- Created and updated regular inventory reports and records.
- Analyzed inventory data to identify and address stock discrepancies.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Monitored inventory levels to confirm compliance with company policy.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Developed and implemented policies and procedures for inventory management.
Long Life Manager
Woolworths Supermarket
05.2016 - 04.2018
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Store Services Manager
Woolworths Supermarket
09.2006 - 05.2016
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Assistant Store Manager
Woolworths Supermarket
08.2002 - 09.2006
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Monitored daily cash discrepancies, inventory shrinkage,
Store Manager
Franklins Supermarket
07.2000 - 08.2002
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Developed and implemented successful staff incentive programs to motivate employees.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Assistant Store Manager
Franklins Supermarket
01.2000 - 07.2000
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Monitored daily cash discrepancies, inventory shrinkage,
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Mitigated business risks by working closely with staff members and assessing performance.
New Store Opening Team ( Refit )
Franklins Supermarket
08.1997 - 01.2000
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked flexible hours across night, weekend and holiday shifts.
Duty Manager
Woolworths Supermarket
03.1994 - 08.1997
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Impact Manager
Woolworths Supermarket
01.1992 - 03.1994
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Grocery Manager
Woolworths Supermarket
04.1986 - 01.1992
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Performed key tasks to promote inviting grocery store appearance.
Night Shift Manager
Woolworths Supermarket
11.1985 - 04.1986
- Prepared materials for following shift.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Oversaw restocking of supplies and other functions to prepare for daytime business.
Night Shift Filler
Woolworths Supermarket
01.1985 - 11.1985
- Stocked shelves, racks and cases with new or transferred merchandise.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Sales Assistant
Woolworths Supermarket
02.1984 - 01.1985
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
Apprentice Electronic Tech
Leetronics
03.1981 - 02.1984
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
Education
High School Diploma -
Geelong Tech School
Belmont, VIC12.1980
Skills
- Goals and Performance
- Staff Training
- Store Opening and Closing Procedures
- Inventory Management
- Order Management
- Team Leadership
- Customer Service
- Employee Motivation
Certification
- Licensed Fork Lift L F
- Hasap Food Safety Training - Level a,b,c
- Certified ,Return to work Coordinator Woolworths
- Hygiene and Sanitation a & c
- Quality Assurance Level a,b,c
- R S A (responsible service of alcohol)
- First Aid
Timeline
Store Manager
N Q R
09.2022 - Current
Retail Manager
Southern Valley Meats
06.2022 - 09.2022
Fresh Manager
Woolworths Supermarket
07.2021 - 06.2022
Duty Manager
Woolworths Supermarket
02.2019 - 07.2021
Inventory Manager
Woolworths Supermarket
04.2018 - 02.2019
Long Life Manager
Woolworths Supermarket
05.2016 - 04.2018
Store Services Manager
Woolworths Supermarket
09.2006 - 05.2016
Assistant Store Manager
Woolworths Supermarket
08.2002 - 09.2006
Store Manager
Franklins Supermarket
07.2000 - 08.2002
Assistant Store Manager
Franklins Supermarket
01.2000 - 07.2000
New Store Opening Team ( Refit )
Franklins Supermarket
08.1997 - 01.2000
Duty Manager
Woolworths Supermarket
03.1994 - 08.1997
Impact Manager
Woolworths Supermarket
01.1992 - 03.1994
Grocery Manager
Woolworths Supermarket
04.1986 - 01.1992
Night Shift Manager
Woolworths Supermarket
11.1985 - 04.1986
Night Shift Filler
Woolworths Supermarket
01.1985 - 11.1985
Sales Assistant
Woolworths Supermarket
02.1984 - 01.1985
Apprentice Electronic Tech
Leetronics
03.1981 - 02.1984
High School Diploma -
Geelong Tech School
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