MICHAEL STEEN

• Located within one of the big ski mountains I've been working Norquay as a kitchen hand within the lone pine. I have been working here from the start of the season around November 10th to this current period and have been using my skills within their kitchen know as the Lone pine which is seen as there more expensive restaurant on the hill for guests. I have been providing excellent service to the customers within the norquay hill and leaving them with dishes of food that i can say i am proud to serve to our guests

Responsibilities/Tasks

• Plating of food
• Strong active communication to all areas of norquay kitchen
• Completing of day to day prep tasks
• Time management
• Ensuring all food is sent out within given time frame
• Down sizing fridges
• Inventory checks
• Opening of kitchen
• Defrost of product to ensure ready when needed
• Maintained organized kitchen environment, efficiently managing supplies and equipment.
• Assisted chefs in food preparation, ensuring cleanliness and adherence to safety standards.
• Supported meal service operations by coordinating dishwashing and utensil storage processes.

• Provided exceptional customer service in a fast-paced environment, ensuring client satisfaction and repeat business.
• Operated cash register accurately, processing transactions efficiently while maintaining a balanced till.
• Prepared and served ice cream products, adhering to quality standards and presentation guidelines.
• Trained new staff on operational procedures, enhancing team performance and service delivery.
• Managed inventory levels, restocking supplies as needed to prevent shortages during peak hours.
• Implemented health and safety protocols, ensuring compliance with local regulations and sanitation standards.

• Salsas is a up and coming fast food Mexican chain that is being franchised more recently, Salsas provides it customers with fresh Mexican food within multiple parts of Melbourne including the CBD, Chadstone and Southland. I first started Team member within Southland and Chadstone (When the Chadstone store opened in September) During this period I helped to get the store operational and running successfully. During this time, I went to Japan for 3 months for work and when I came back, I was promoted to a team leader as I was a suitable candidate to guide the team towards business KPIS.
• Responsibilities / Tasks
• Counting money within the tills
• Opening the store
• Closing the store
• Serving customers on the registers
• Providing customers with a high satisfaction
• Providing food of a high quality
• Guiding Team members
• Being a role model for team members
• Cooking the food
• Preparing fresh ingredients

• A locally owned and operated Pizza and Pasta venue Jaspers runs on Team spirit, and I thoroughly enjoy this aspect of the role along with all other tasks allocated to me during my casual shift. Being a family-owned business there are no defined roles and my casual shifts with Jaspers include food preparation, general kitchen tasks, delivery of food and of course customer service.
• Responsibilities / Tasks
• Food preparation
• Customer service
• Punctual and correct Food delivery
• Cleaning of kitchen
• Answering phone calls and customer questions
• Handling money

• A Business within the area of Nozawa onsen Japan in the Nagano district which owned 4 hotels and a few smaller houses for larger families. I worked here on a working holiday visa for 3 months first starting as a kitchen hand for 2 of the kitchens before being put into one of the smaller hotels and being able to run a successful breakfast for the occupants and staff meals including both lunch and dinner. My defined roles mainly consisted of running this kitchen, but I would move around to other kitchens where help was needed for the day.
• Responsibilities/Tasks
• Communication with other kitchens in village
• Stock checking
• Ordering stock
• Organising roster for hotel I worked in
• Alcohol service
• Grocery shopping
• Kitchen preparation
• Kitchen cleaning
• Time management for planning and producing meals
• Cooking and leading team to create meals through preparation and throughout each task.

• An up and coming yet well-known fresh food producer manufacturing prepackaged meals, salads and soups for direct order and resale through specialist outlets. As a valued employee of Foxes Den, I was responsible for the smooth operation of the area including movement of goods in and out of the warehouse space. This included the crucial cross check of all incoming and outgoing orders to ensure stock control and service satisfaction for our valued resellers.
• Responsibilities / Tasks
• Intake of goods inclusive of quality control
• Accurate categorisation and labelling of store produce and goods.
• Correction of order disparity within supply chain
• General Customer service
• First in First out management
• Stock control to ensure movement of product by best before dates.
• Warehouse coordination and cleaning to hygiene standards
• Pick and Pack of orders as needed.
• Invoicing and stock delivery

• Australia’s premier dive travel agency located Bayside has provided me with a valuable opportunity to acquire basic office skills whilst I pursue a permanent role.
• Skill set under development.
• Customer service in an office environment
• Preparation and distribution of general travel documentation
• POS usage
• Social media management

• As the face of Kmart, I was entrusted to present well and communicate clearly with customers across a range of demographics. When rostered for Decant my role included cross check of stock orders as they arrived for unpack, physical unpack and cage load of stock for floor distribution and maintenance of thew stock room. arena. Additionally assigned tasks included on floor shelf stacking and mentoring of junior staff.
• Responsibilities / Tasks
• Decant - Unboxing store items for floor placement.
• Scanning back rooms to ensure stock held status is correct.
• Stocking shelves
• Maintenance of stock room
• Training new staff
• Customer Service