Michael St. Michael
Tasmania ,TAS
Summary
Dynamic professionalism with a proven track record at The Pier Hotel, enhancing guest service quality through effective training and positive feedback. Adept in hospitality with exceptional customer service abilities, thrived as a self-employed musician, elevating performance standards and fostering team dynamics. Skilled in both interpersonal communication and meticulous organization, I excel in engaging audiences and team members alike.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Service
The Pier Hotel
George Town, TAS
03.2023 - Current
- Assisted in training new team members on company policies, procedures, and guest service standards.
- Commonly receiving positive feedback from park visitors.
- Provided excellent guest service, addressing concerns or questions professionally and promptly.
- Streamlined communication within the concierge team, resulting in improved efficiency and guest service quality.
- Upheld an atmosphere of professionalism and positivity among team members, contributing to a cohesive work environment that fostered exceptional guest service.
Musician
Self Employed
Tasmania
01.2022 - Current
- Collaborated with fellow musicians for seamless performances and increased audience engagement.
- Regular scheduled rehearsals with band members to maximise efficiency
- Elevated performance quality by consistently practicing and refining individual skills on various instruments.
- Promoted musical career by maintaining website or social media presence.
- Wrote and arranged original compositions for live music performances.
- Mentored aspiring musicians through workshops and private lessons, fostering their passion for musicmaking.
- Developed and executed well-rehearsed setlists to maximize audience satisfaction during live shows.
- Improved overall band dynamics by providing constructive feedback and fostering open communication among members.
Education
Visual And Performing Arts
Newstead College
Newstead, TAS2023
UTAS Songwriting
Newstead College
Newstead, TAS2023
Skills
- Guest service
- Hospitality and Guest Service
- Customer service abilities
- Customer Service and Engagement
Certification
I have received my VXT Coffee Basics Course certificate, and although not yet having any first hand bartending experience, I have my Responsible Service of Alcohol (RSA)certificate.
Timeline
Guest Service
The Pier Hotel
03.2023 - Current
Musician
Self Employed
01.2022 - Current
Visual And Performing Arts
Newstead College
UTAS Songwriting
Newstead College