MICHAEL STOCKTON
Overview
14
14
years of professional experience
Work History
Key Account Manager
APRA AMCOS / OneMusic Australia
11.2021 - Current
- Management of public performance (music) licensing for large multi premise Retail, Hospitality, Funeral Association and Childcare licensees.
- Negotiated contract reviews and renewals with new and existing clients, securing long-term commitment via annual or quarterly in arrears reporting and invoicing.
- Demonstrated exceptional written and verbal communication skills to a high value portfolio of over 130 key clients.
- Built and maintained strong client relationships through regular communication channels: Email, phone, video chat and in person conferences and seminars.
- Developed and delivered presentations to key customers to secure new business opportunities, Senior Management, Directors and Head of Departments.
- Management of multiple projects to help drive revenue. Projects include ARCD, Third party "SmartSpotter" and Franchise Campaigns reporting directly to Senior Management.
- Data entry in line with OneMusic policy and procedures and data entry guidelines.
- Internal and Third Party system operation: CMS, Amplify, Tango, SmartSpotter, ARCD, Archive Manager, Microsoft Excel and Word, Microsoft Teams, Zoom, Google Docs, Google Meet.
Music Licensing Representative
APRA AMCOS / OneMusic Australia
04.2019 - 11.2021
- Assisted APRA AMCOS and PPCA licensees transition from existing copyright agreements to the new OneMusic Australia contract via Outbound phone/email conversation.
- Managed workflow to exceed Monthly and Quarterly KPI's.
- Licence processing & data entry in line with APRA AMCOS / OneMusic Australia data entry guidelines.
- Adapted thorough understanding of the Australian Copyright Act 1968 and the requirements for public performance licensing.
- Communicated extensive knowledge of licensing requirements across multiple industries including hospitality, retail, hotels, nightclubs, corporate and places of interest.
- Daily use of internal APRA AMCOS software including CMS, CLEF, PPCA portal.
Customer Sales and Service Representative
NRMA
08.2020 - 12.2020
- Assisted large volume Inbound/outbound phone enquiries regarding NRMA Roadside Assistance and Membership.
- Drove business revenue by signing up new members and worked efficiently towards monthly KPI's.
- Actioned contract and membership renewals for existing NRMA Insurance clients.
- Data entry and processing in line with NRMA policy.
- Internal System usage (Siebel).
Customer service representative
Datacom (Outsource for the ATO)
09.2018 - 04.2019
- Demonstrated strong product knowledge regarding Individual Tax, Business Tax (GST) and Debt.
- Exceeded weekly KPI's.
- Facilitated outbound phone call cases discussing difficult overdue statements with clients while remaining professional under pressure.
- Processed customer service orders promptly via multiple channels such as inbound phone, outbound phone, live chat and paper mailouts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of future issues.
- Navigation of internal tax office systems such as Siebel and Mainframe.
Owner
Bermuda Club
06.2018 - 02.2019
- As a sole trader and only employee, executed all tasks that contribute to the function of the event including: Pre-planning (venue scout, artist bookings, event logistics, budgeting, marketing, ticketing, first point of contact for all enquiries)
- Bump in, on night event management, bump out.
Barista / Manager
Gloria Jeans Coffees
01.2011 - 08.2018
- Fast paced preparation of hot and cold drinks.
- Followed food safety guidelines to prepare and serve food.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Provided ongoing support and training to new staff members as most senior employee in charge.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Managed finances such as counting end of day sales and banking.
Event Assistant (Internship)
Mountain Sounds Festival
07.2016 - 02.2017
- Assisted the event managers and directors in all areas of festival production.
- Sorted and organised admin for event planning via multiple reports and excel sheets.
- Gained hands on experience with all bump in / bump out duties on event and show days.
- Contributed more hands on work including building and assembling props for the festival i.e Tables, chairs, fencing, painting, placement of furniture.
- Sourcing suppliers and services to align with the festivals "Boutique" aesthetic.
- Ticket scanning/wrist banding.
- Organized support acts to receive contracts/agreement to perform and ensured payment and any questions they had could be answered.
- Prepared and actioned physical promotional and marketing strategies such as handing out flyers, hanging up posters, social media management.
Education
Bachelor of Entertainment Business Management -
JMC Academy (Sydney Campus)
11.2016
Diploma in Entertainment Business Management -
JMC Academy (Sydney Campus)
11.2014
Certificate III in Live Production, Theatre and Events -
Terrigal High School (as Part of HSC Subject - Entertainment)
11.2013
References
- Cathy Middleton, Senior Licensing Manager at APRA AMCOS/ OneMusic Australia, 0418 273 052
- Linda Hale, Customer Support Manager at APRA AMCOS / OneMusic Australia, 0402 990 188
- Mark Mackareth, Manager at Datacom (Outsource for the ATO), 0488 132 371
Timeline
Key Account Manager
APRA AMCOS / OneMusic Australia
11.2021 - Current
Customer Sales and Service Representative
NRMA
08.2020 - 12.2020
Music Licensing Representative
APRA AMCOS / OneMusic Australia
04.2019 - 11.2021
Customer service representative
Datacom (Outsource for the ATO)
09.2018 - 04.2019
Owner
Bermuda Club
06.2018 - 02.2019
Event Assistant (Internship)
Mountain Sounds Festival
07.2016 - 02.2017
Barista / Manager
Gloria Jeans Coffees
01.2011 - 08.2018
Bachelor of Entertainment Business Management -
JMC Academy (Sydney Campus)
Diploma in Entertainment Business Management -
JMC Academy (Sydney Campus)
Certificate III in Live Production, Theatre and Events -
Terrigal High School (as Part of HSC Subject - Entertainment)
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