Michael Tan
Mascot,NSW
Summary
I have experience supporting daily operations and helping improve efficiency while keeping customer service a priority. I enjoy working with others to create a positive environment and finding practical ways to solve problems. Through my experience, I’ve developed strong communication skills, especially when working with people from different backgrounds, and I focus on making sure tasks are completed properly and on time.
I am organised, adaptable, and comfortable taking responsibility when needed. I aim to contribute to a team by being reliable, managing resources carefully, and supporting steady growth through consistent effort rather than big claims. I value teamwork, clear communication, and delivering results that genuinely make a difference.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Owner/Senior Director of Operations
CLUB TG SYDNEY
350 Pitt St, Sydney NSW 2000
08.2023 - Current
- Developed and executed marketing strategies to enhance brand visibility and customer engagement.
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Analyzed market trends to identify new opportunities for growth and expansion.
- Established vendor relationships to optimize supply chain efficiency and reduce costs.
- Trained and mentored staff to improve performance and customer service skills.
- Implemented financial management practices to ensure profitability and sustainability.
- Created a customer feedback system to drive continuous improvement in services offered.
Casual Client Advisor
Jimmy Choo
86 - 108 Castlereagh Street NSW, Sydney NSW 2000
11.2021 - 03.2022
- Developed personalized client experiences, enhancing customer engagement and satisfaction.
- Provided in-depth product knowledge to clients, driving informed purchasing decisions.
- Collaborated with sales team to execute promotional events, increasing brand visibility.
- Maintained accurate records of client interactions, supporting data-driven decision-making processes.
- Implemented best practices for client retention initiatives, enhancing loyalty programs effectiveness.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
Part Time Client Advisor
Givenchy
Shop 3036, Pitt And Market St
11.2019 - 03.2020
- Cultivated strong client relationships through personalized consultations and exemplary service.
- Advised clients on product selection, enhancing overall customer satisfaction and loyalty.
- Executed inventory management tasks, ensuring accurate stock levels and timely replenishment.
- Collaborated with team members to create visually appealing product displays, driving in-store engagement.
- Trained new staff on product knowledge and client interaction best practices, improving team performance.
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
Full Time Sales Associate
Coach
3/5 Underwood Rd, Homebush NSW 2140
09.2017 - 03.2019
- Enhanced customer experience through personalized service and product recommendations.
- Achieved sales targets by leveraging in-depth product knowledge and brand storytelling.
- Trained new associates on merchandise presentation and customer engagement techniques.
- Developed visual displays to showcase new collections, driving customer interest and foot traffic.
- Collaborated with team members to create a cohesive sales strategy that improved overall performance.
- Implemented best practices for cash handling and transaction accuracy, reinforcing operational efficiency.
Night Club Promoter
OPMsydney
80 Pyrmont St, Pyrmont NSW 2009
08.2017 - 03.2019
- Developed promotional strategies to increase club attendance and enhance brand visibility.
- Coordinated event logistics, ensuring seamless execution of nightlife experiences for diverse audiences.
- Cultivated relationships with local influencers to expand promotional reach and engagement.
- Monitored industry trends to adapt marketing tactics and maintain competitive edge in nightlife sector.
- Collaborated with venue management to optimize event layouts and customer flow for maximum enjoyment.
Pool Lifeguard
Ian Thorpe Aquatic Centre
458 Harris St, Ultimo NSW 2007
03.2018 - 10.2018
- Monitored pool activities to ensure safety and compliance with facility regulations.
- Responded promptly to emergencies, executing rescue techniques and first aid procedures.
- Conducted regular safety inspections of pool area, identifying potential hazards for immediate resolution.
- Educated patrons on swimming rules and safety practices to promote awareness and prevention.
Christmas Casual Client Advisor
Fendi
188 Pitt St, Sydney NSW 2000
03.2018 - 04.2018
- Delivered exceptional client service through personalized consultations and product recommendations.
- Developed in-depth knowledge of luxury fashion trends and Fendi collections to enhance customer satisfaction.
- Collaborated with team members to optimize store layout and visual merchandising strategies.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of products.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
Property Sales Consultant
PW Realty
1202/31 Market St, Sydney NSW 2000
02.2018 - 03.2018
- Facilitated property viewings, showcasing features to potential buyers.
- Built strong relationships with clients, enhancing customer satisfaction and loyalty.
- Conducted market research to identify trends and optimize pricing strategies.
- Developed tailored marketing plans, increasing property visibility and interest.
- Negotiated contracts effectively, ensuring favorable terms for clients and company.
Waiter
Zafraan/Thaifoon
Shop 328, Darling Dr, Sydney, NSW 2000.
06.2017 - 08.2017
- Delivered exceptional service by anticipating guest needs and providing personalized dining experiences.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to communicate orders accurately and resolve any issues promptly.
- Trained new team members on service standards, menu knowledge, and operational procedures.
- Implemented inventory control measures to minimize waste and optimize supply usage.
Internship
Option Group
Level 22/580 George St, Sydney NSW 2000
01.2017 - 04.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
Aviation
Sydney Flight College
2 Packer St, Westdale NSW 234003-2026
High School Diploma -
Fort Street High School
620 PARRAMATTA ROAD, NSW 2049 PETERSHAM11-2016
Skills
- Customer relations- Socialise and develop connections with customers as learnt in my promoter role
- Team Skills- Coordinate in team effort to share knowledge and assist other team members to overcome goals
- Hands On Flying- Maintain strong hands on flying skills and precise manual aircraft control without reliance on autopilot
- Verbal and written communication- Engage with customer wants in a friendly and interesting manner
- Organisation- Timed and planned decisions such as in the promotional field to target customers wants
- Intercultural- Experiences with a large cultural diversity in both events promotion and the property industry both requiring adaption of personal tonality to match customers cultural nuances
Certification
- Licensed CPL
- Instrument rating
- MEA Rating
- UPRT
- MCC
- Diploma of Aviation (CPL)
- Diploma of Aviation instrument rating
- Licensed Life Guard
- Certificate of Registration- Real Estate
- HSC- 91.85 ATAR
Accomplishments
- Sydney Flight College – Student Mentor - Enrolled in organising and engaging with new students 2025
- I Heart Uni Ambassador – volunteering to organise social events. 2017
- Competitive Swimming – Age Champion of Fort Street High School in 2011, 2012, 2015 and have competed in school regional and zone events.2010 – 2016
- Pool Lifeguard Certificate – Completed intensive life saving course. February 2018
- Certificate of Registration–Qualified professional property sales certificate. March 2018
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Owner/Senior Director of Operations
CLUB TG SYDNEY
08.2023 - Current
Casual Client Advisor
Jimmy Choo
11.2021 - 03.2022
Part Time Client Advisor
Givenchy
11.2019 - 03.2020
Pool Lifeguard
Ian Thorpe Aquatic Centre
03.2018 - 10.2018
Christmas Casual Client Advisor
Fendi
03.2018 - 04.2018
Property Sales Consultant
PW Realty
02.2018 - 03.2018
Full Time Sales Associate
Coach
09.2017 - 03.2019
Night Club Promoter
OPMsydney
08.2017 - 03.2019
Waiter
Zafraan/Thaifoon
06.2017 - 08.2017
Internship
Option Group
01.2017 - 04.2017
Aviation
Sydney Flight College
High School Diploma -
Fort Street High School