Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

Michael Thomas

Metford,NSW

Summary

Seasoned Workshop Manager versed in allocating resources, coordinating workload and maintaining schedules. Effective at managing supplies and providing technical expertise to employees.

Overview

30
30
years of professional experience

Work History

Assistant Manager

Maitland Smash Repairs
06.2007 - Current
  • Estimate cost of repairs on all jobs, liaise with multiple insurance companies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering positive work environment.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating work to appropriate areas.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Streamlined workflow processes by identifying bottlenecks and implementing strategic solutions for faster turnaround times.
  • Implemented quality control measures that resulted in fewer product defects returned from customers.
  • Provided leadership, guidance and support to staff members.

Panel Beater

Hills Repair Facility
04.2005 - 05.2007
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.

Panel Beater

Cole Crash City
02.2001 - 03.2005

Panel Beater

Butch Bennett Crash Repairs
05.2000 - 02.2001

Panel Beater

Australian Motors
05.1998 - 05.2000

Panel Beater

Langley Motor Body Repairs
06.1995 - 05.1998

Panel Beater

ASF Smash Repairs
05.1994 - 06.1995

Education

Urrbrae Agricultural High School
Netherby, SA

Skills

  • Customer Relations
  • Workload Management
  • Team motivation
  • Staff Management
  • Customer Service
  • Employee Development
  • Good Judgment
  • Extensive Repair Knowledge

Referees

Work

Jake lane

Workshop Foreman

Maitland Smash Repaires

0448 492 896


Personal

David Richards

0439 036 023

Timeline

Assistant Manager

Maitland Smash Repairs
06.2007 - Current

Panel Beater

Hills Repair Facility
04.2005 - 05.2007

Panel Beater

Cole Crash City
02.2001 - 03.2005

Panel Beater

Butch Bennett Crash Repairs
05.2000 - 02.2001

Panel Beater

Australian Motors
05.1998 - 05.2000

Panel Beater

Langley Motor Body Repairs
06.1995 - 05.1998

Panel Beater

ASF Smash Repairs
05.1994 - 06.1995

Urrbrae Agricultural High School

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Michael Thomas