Michael T Thomas
Bruce,Australia
Summary
Experienced professional and manager with a strong background in fast-paced and dynamic environments. Emphasizing the value of team-work and customer service, I prioritize adaptability and communication to effectively address shifting demands. Proven expertise in staff coordination, conflict resolution, and operational efficiency, consistently delivering dependable results. A skilled proponent of a positive work environment that consistently contributes to achieving organizational goals while maintaining customer and crew satisfaction.
Overview
6
6
years of professional experience
Work History
Casual team member
Kmart
11.2017 - 06.2018
- Worked successfully under pressure as part of a decanting team where I opened and unpacked boxes of stock with other team members at a fast and efficient pace
- Worked fill work where I placed available stock on the shelves, making sure they are neat, organised and where they are supposed to be
- Worked in the presentation role where I tidy up shelves - making sure products are where they are meant to be and no product is on the floor -, refilling shelves with returned products and interacting with customers - either on the phone or in person - about anything regarding a product
Casual - Part Time Crew Member
Mcdonalds
06.2018 - 06.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Shift Manager
Mcdonalds
06.2019 - 11.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving and customer service skills.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
- Kept employees operating productively and working on task to meet business and customer needs.
- Assisted in tracking receipts, employee hours, and inventory movements.
- Assisted in maintaining equipment to reduce service calls and downtime.
- Excelled in every store position and regularly backed up front-line staff.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Education
International Baccalaureate Certificate -
Ras Al Khaimah Academy
01.2017
Skills
- Teamwork
- Adaptability
- Self-motivation
- Quick Learner
- Good communication skills
- Problem solving
- Attention to detail
- Delegating work
- Inventory control
- Customer service and engagement
- Multitasking and organization
Timeline
Shift Manager
Mcdonalds
06.2019 - 11.2023
Casual - Part Time Crew Member
Mcdonalds
06.2018 - 06.2019
Casual team member
Kmart
11.2017 - 06.2018
International Baccalaureate Certificate -
Ras Al Khaimah Academy
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