Belinda Thomson
Bermagui,NSW
Summary
Dynamic Assistant Manager with a proven track record at Bermagui Beach Hotel, excelling in strategic thinking and staff management. Skilled in coaching and mentoring, I significantly enhanced operational efficiency and customer satisfaction. Expert in workload management and staff supervision, I led teams to exceed goals through innovative solutions and effective leadership.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Bermagui Beach Hotel
Bermagui, New South Wales
09.2020 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed customer service inquiries and complaints in a timely manner.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed rostering and ordering for department
AIN
Estia Health
Dalmeny, New South Wales
09.2024 - 09.2024
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Provided emotional support to patients and families during difficult times.
- Assisted residents in preparing for activities and social programs.
Personal Care Assistant
Hammond Care
Ulladulla, New South Wales
09.2024 - 09.2024
- Collaborated with interdisciplinary team members regarding plan of care for each client.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Participated in recreational activities with clients such as reading books, playing cards or board games.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Maintained accurate records of client care activities on computerized systems for charting purposes.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Followed safe lifting and transferring techniques to transport residents.
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
- Completed scheduled patient check-ins and progress reports for clients.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Provided ongoing compassionate patient care for each client.
- Followed care plan and directions to administer medications.
Education
Certificate of Technical Studies - Certificate in Hotel Operations
The Career Academy
Online Learning07-2023
Associate Degree in Nursing -
Gold Coast Tafe
Gold Coast 01-2016
Cert IV -
Sunnybank Tafe
Brisbane01-2014
Cert III - Aged Care
Ulladulla Tafe
Ulladulla11-2011
Skills
- Budget assistance
- Coaching and mentoring
- Strategic thinking
- Team motivation
- Customer rapport
- Customer service
- Staff management
- Staff supervision
- Time management
- Scheduling and planning
- Workplace safety compliance
- Workload management
- Employee scheduling
Affiliations
- family time
- Cultural Exploration and Travel
- gardening
Timeline
AIN
Estia Health
09.2024 - 09.2024
Personal Care Assistant
Hammond Care
09.2024 - 09.2024
Assistant Manager
Bermagui Beach Hotel
09.2020 - Current
Certificate of Technical Studies - Certificate in Hotel Operations
The Career Academy
Associate Degree in Nursing -
Gold Coast Tafe
Cert IV -
Sunnybank Tafe
Cert III - Aged Care
Ulladulla Tafe
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