Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Tomins

Brisbane,Queensland

Summary

I am a driven, positive and hardworking employee, always looking for opportunities to develop my skills and work in a team environment. Currently, I am a Full-time University student looking for part-time work. Since January, 2022, I have been working in the customer service industry. Working in this line of work has further improved my time management, adaptability, communication, patience, active listening and working under pressure. By being experienced in customer service, I have become adept in promoting sales, processing transactions and dealing with customer inquiries, complaints and questions.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Planet Arcades
01.2022 - Current
  • Responsible for cash handling
  • Customer service
  • Used POS systems to calculate and complete customer orders and transactions
  • Stock control and Inventory
  • Cleaning
  • Responsible for opening and closing of the store

Pre-Service Teacher

Mt Maria College Mitchelton
10.2023 - 11.2023
  • Engage and interact with all members of the college professionally
  • Attended weekly meetings with teachers and management staff to address issues
  • Duty of care - Ensuring all students are in an environment where their health and wellbeing are looked after
  • Safety - ensure student and staff safety is always met
  • Classroom and behaviour management - Working alongside my supervising teacher to maintain a positive and productive learning environment
  • This is done by enforcing classroom expectations and behavioural management
  • Lesson planning planning - Create and develop lesson plans focused on student's learning capabilities and needs

Pre-Sevice Teacher

Murrumba State Secondary College
06.2023 - 06.2023

Sports Coach

Mt Alvernia College
06.2022 - 11.2023
  • Duty of Care - Ensuring all players are treated respectfully and their safety and wellbeing are a priority, on all occasions
  • Training - Prepared training sessions to meet the needs of the team (time management, communication skills)
  • Build a positive and inclusive team culture, by promoting sportsmanship, respect, teamwork and discipline
  • Engage and interact with all members of the college professionally
  • Assessed strengths and weaknesses in participant performance to identify areas for further development

Education

Bachelor of Education/ Bachelor of Exercise Science -

Australian Catholic University
Brisbane, QLD
11.2026

Diploma - Educational Studies -

Australian Catholic University
12.2021

Certificate III in Fitness Gym Instructor -

Mt Maria College Petrie
Petrie, QLD
11.2021

Skills

  • Leadership skills
  • Positive mindset
  • Team Collaboration
  • Time management skills
  • Problem Resolution
  • Customer Service

Certification

  • HLTAID003 Provide First Aid/CPR
  • Working with Children - Blue Card
  • SITHGAM022 Provide Responsible Gambling Services
  • SITHFAB021_Responsible Service of Alcohol 2024_2.0
  • Barista Course National, CBD College
  • SITXFSA005 Use hygienic practices for food safety
  • SITHFAB025 Prepare and serve espresso coffee

Timeline

Pre-Service Teacher

Mt Maria College Mitchelton
10.2023 - 11.2023

Pre-Sevice Teacher

Murrumba State Secondary College
06.2023 - 06.2023

Sports Coach

Mt Alvernia College
06.2022 - 11.2023

Customer Service Associate

Planet Arcades
01.2022 - Current

Bachelor of Education/ Bachelor of Exercise Science -

Australian Catholic University

Diploma - Educational Studies -

Australian Catholic University

Certificate III in Fitness Gym Instructor -

Mt Maria College Petrie

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Michael Tomins