Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

MICHAEL TRAN

Waterloo,NSW

Summary

Dynamic underwriting professional with extensive expertise in Accident and Health International Underwriting, skilled in risk assessment, and stakeholder collaboration. Having recently been made redundant, I am now seeking new opportunities where I can leverage my experience, and continue to grow professionally. I am eager to invest in a long-term career with a forward-thinking company, where I can contribute my skills and work towards achieving shared goals, while continuing to evolve in the underwriting field.

Overview

8
8
years of professional experience
1
1
Certification

Work History

UNDERWRITING SERVICE UNDERWRITER

Accident and Health International Underwriting
11.2021 - 12.2024
  • Evaluated claims data to identify trends indicating elevated risk levels in policies.
  • Ensured compliance with laws and regulations governing insurance underwriting.
  • Calculated renewal rates based on claims history and demographic data.
  • Negotiated policy terms and conditions with brokers to align interests.
  • Utilised underwriter authority to match corporate risk appetite and strategic goals.
  • Prospected new business opportunities from brokers for potential growth.

TMF MOTOR CLAIMS CONSULTANT

Gallagher Bassett
06.2020 - 10.2021
  • Reviewed vehicle and accident scene photos to assess liability effectively.
  • Negotiated replacement costs and actual cash values, clarifying depreciation factors.
  • Investigated questionable claims to evaluate authorisation for insurance payments.
  • Processed claims within designated authority, ensuring timely and accurate disbursements.
  • Entered claim payments, reserves, and new claims into computer system with precise documentation.

STRATA CLAIMS CONSULTANT (3 MONTHS TEMP)

Strata Unit Underwriters
04.2020 - 05.2020
  • Managed end-to-end strata claims, ensuring compliance with settlement authorities and timelines.
  • Reviewed and processed claims efficiently, meeting policy and time-frame requirements.
  • Maintained strong customer relationships through effective communication in a fast-paced setting.
  • Communicated with brokers to obtain claim information for processing.
  • Assessed estimates of repair or replacement costs for damaged property using industry resources.

STRATA ACCOUNT BROKER

BAC Insurance Brokers
06.2019 - 03.2020
  • Negotiated favorable terms for clients in various financial transactions.
  • Cultivated strong client relationships to enhance satisfaction and loyalty.
  • Prepared comprehensive financial reports and advised on competitive insurance options.
  • Assisted clients in formulating strategies to achieve financial objectives.
  • Closed business transactions with insurers efficiently.
  • Organised essential documentation to support client needs.

HBCF (HOME BUILDING COMPENSATION FUND) CONSULTANT

Gallagher Bassett
02.2019 - 06.2019
  • Managed and settled HBCF claims end to end, adhering to service standards and delegated authority.
  • Administered tender processes, ensuring timely actions on supplier scopes.
  • Collaborated with multiple stakeholders including homeowners, technical specialists, builders, and consultants.
  • Settled claims in accordance with client service instructions and company guidelines.

TMF MOTOR CLAIMS CONSULTANT

Gallagher Bassett
07.2018 - 02.2019
  • Reviewed vehicle and accident scene photos to assess liability effectively.
  • Negotiated replacement costs and actual cash values, clarifying depreciation factors.
  • Investigated questionable claims to evaluate authorisation for insurance payments.
  • Processed claims within designated authority, ensuring timely and accurate disbursements.
  • Entered claim payments, reserves, and new claims into computer system with precise documentation.

CLAIMS ADMINISTRATOR

Gallagher Bassett
02.2018 - 07.2018
  • Lodging incoming claims, filing them, assisting in payments, billing and maintaining other claims processing procedures
  • Professionally interact with all levels of branch personnel, as well as, clients, vendors and all other office visitors
  • Maintain strict confidence regarding information contained in assigned work
  • Comply with standards for timeliness of contact, follow-up and payments
  • Providing claims administration support to claims manager include uploading new claims into the system, updating the progress of each claim

CLAIMS ASSISTANT

StateCover Mutual
08.2016 - 01.2018
  • Prepared documentation for Claims Managers to evaluate and report on specific claims.
  • Liaised with service providers and stakeholders to facilitate effective claims management.
  • Processed incoming claims by lodging, filing, and assisting with payments and billing procedures.
  • Ensured compliance with timeliness standards for contact, follow-up, and payments.
  • Maintained confidentiality of patient financial records, health statuses, and related information.

Education

ADVANCE BUSINESS DIPLOMA -

TAFE NSW
Sydney

Skills

  • Risk assessment and management
  • Stakeholder collaboration
  • Time management
  • Effective communication
  • Attention to detail
  • Brokerage operations
  • Financial products knowledge

Accomplishments

  • Nominated Employee Speaker for Executive Connect Sydney - Gallagher Bassett 2019

Certification

  • Tier 2 Compliance Solution - RG146

Timeline

UNDERWRITING SERVICE UNDERWRITER

Accident and Health International Underwriting
11.2021 - 12.2024

TMF MOTOR CLAIMS CONSULTANT

Gallagher Bassett
06.2020 - 10.2021

STRATA CLAIMS CONSULTANT (3 MONTHS TEMP)

Strata Unit Underwriters
04.2020 - 05.2020

STRATA ACCOUNT BROKER

BAC Insurance Brokers
06.2019 - 03.2020

HBCF (HOME BUILDING COMPENSATION FUND) CONSULTANT

Gallagher Bassett
02.2019 - 06.2019

TMF MOTOR CLAIMS CONSULTANT

Gallagher Bassett
07.2018 - 02.2019

CLAIMS ADMINISTRATOR

Gallagher Bassett
02.2018 - 07.2018

CLAIMS ASSISTANT

StateCover Mutual
08.2016 - 01.2018

ADVANCE BUSINESS DIPLOMA -

TAFE NSW

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