MICHAEL TRAN
Waterloo,NSW
Summary
Experienced and adaptable professional with a background in both Underwriting and Repair Coordination, offering a unique blend of analytical expertise and hands-on project management skills. Over the years, I have developed a strong understanding of risk assessment, policy analysis, and client relationship management, while also coordinating complex building repair schedules and working closely with trades, insurers, and internal stakeholders.
Known for ability to manage high-volume workloads under pressure, communicate effectively across teams, and ensure projects are delivered on time and to standard. I bring a solution-focused mindset, strong organisational skills, and a proactive approach to every task.
Having recently concluded a successful tenure in underwriting, I am now open to exploring new opportunities where I can apply my transferable skills, grow professionally, and continue delivering value in dynamic and challenging environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
PROJECT CO-ORDINATOR
RCC National
04.2025 - Current
- Scheduled and monitored trades across various sites, facilitating smooth workflow and site readiness
- Provided clear, professional communication to all stakeholders regarding project status, delays, and resolution strategies
- Handled variations, scope of works, and material requests in line with claim approvals and client expectations
- Acted as liaison between builders, contractors, insurance assessors, and homeowners to ensure timely job progression
- Managed multiple concurrent repair projects, ensuring deadlines, budgets, and quality standards were met
- Processed and tracked $2M+ in repair and restoration costs, ensuring all quotes, invoices, and variations were correctly validated.
- Coordinated over 50 residential repair projects annually, ensuring timely delivery within budget and compliance with insurance standards
UNDERWRITING SERVICE UNDERWRITER
Accident and Health International Underwriting
11.2021 - 12.2024
- Evaluated claims data to identify trends indicating elevated risk levels in policies.
- Ensured compliance with laws and regulations governing insurance underwriting.
- Calculated renewal rates based on claims history and demographic data.
- Negotiated policy terms and conditions with brokers to align interests.
- Utilised underwriter authority to match corporate risk appetite and strategic goals.
- Prospected new business opportunities from brokers for potential growth.
TMF MOTOR CLAIMS CONSULTANT
Gallagher Bassett
06.2020 - 10.2021
- Reviewed vehicle and accident scene photos to assess liability effectively.
- Negotiated replacement costs and actual cash values, clarifying depreciation factors.
- Investigated questionable claims to evaluate authorisation for insurance payments.
- Processed claims within designated authority, ensuring timely and accurate disbursements.
- Entered claim payments, reserves, and new claims into computer system with precise documentation.
STRATA CLAIMS CONSULTANT (3 MONTHS TEMP)
Strata Unit Underwriters
04.2020 - 05.2020
- Managed end-to-end strata claims, ensuring compliance with settlement authorities and timelines.
- Reviewed and processed claims efficiently, meeting policy and time-frame requirements.
- Maintained strong customer relationships through effective communication in a fast-paced setting.
- Communicated with brokers to obtain claim information for processing.
- Assessed estimates of repair or replacement costs for damaged property using industry resources.
STRATA ACCOUNT BROKER
BAC Insurance Brokers
06.2019 - 03.2020
- Negotiated favorable terms for clients in various financial transactions.
- Cultivated strong client relationships to enhance satisfaction and loyalty.
- Prepared comprehensive financial reports and advised on competitive insurance options.
- Assisted clients in formulating strategies to achieve financial objectives.
- Closed business transactions with insurers efficiently.
- Organised essential documentation to support client needs.
HBCF (HOME BUILDING COMPENSATION FUND) CONSULTANT
Gallagher Bassett
02.2019 - 06.2019
- Managed and settled HBCF claims end to end, adhering to service standards and delegated authority.
- Administered tender processes, ensuring timely actions on supplier scopes.
- Collaborated with multiple stakeholders including homeowners, technical specialists, builders, and consultants.
- Settled claims in accordance with client service instructions and company guidelines.
TMF MOTOR CLAIMS CONSULTANT
Gallagher Bassett
07.2018 - 02.2019
- Reviewed vehicle and accident scene photos to assess liability effectively.
- Negotiated replacement costs and actual cash values, clarifying depreciation factors.
- Investigated questionable claims to evaluate authorisation for insurance payments.
- Processed claims within designated authority, ensuring timely and accurate disbursements.
- Entered claim payments, reserves, and new claims into computer system with precise documentation.
CLAIMS ADMINISTRATOR
Gallagher Bassett
02.2018 - 07.2018
- Lodging incoming claims, filing them, assisting in payments, billing and maintaining other claims processing procedures
- Professionally interact with all levels of branch personnel, as well as, clients, vendors and all other office visitors
- Maintain strict confidence regarding information contained in assigned work
- Comply with standards for timeliness of contact, follow-up and payments
- Providing claims administration support to claims manager include uploading new claims into the system, updating the progress of each claim
CLAIMS ASSISTANT
StateCover Mutual
08.2016 - 01.2018
- Prepared documentation for Claims Managers to evaluate and report on specific claims.
- Liaised with service providers and stakeholders to facilitate effective claims management.
- Processed incoming claims by lodging, filing, and assisting with payments and billing procedures.
- Ensured compliance with timeliness standards for contact, follow-up, and payments.
- Maintained confidentiality of patient financial records, health statuses, and related information.
Education
ADVANCE BUSINESS DIPLOMA -
TAFE NSW
Skills
- Risk assessment & evaluation
- Policy analysis & documentation
- Claims investigation & damage assessment
- Technical knowledge of property repair processes
- Data accuracy & compliance management
- Comprehension of insurance and construction standards
- Root cause analysis
- Stakeholder relationship management
Accomplishments
- Nominated Employee Speaker for Executive Connect Sydney - Gallagher Bassett 2019
Certification
- Tier 2 Compliance Solution - RG146
Languages
English
Vietnamese
Timeline
PROJECT CO-ORDINATOR
RCC National
04.2025 - Current
UNDERWRITING SERVICE UNDERWRITER
Accident and Health International Underwriting
11.2021 - 12.2024
TMF MOTOR CLAIMS CONSULTANT
Gallagher Bassett
06.2020 - 10.2021
STRATA CLAIMS CONSULTANT (3 MONTHS TEMP)
Strata Unit Underwriters
04.2020 - 05.2020
STRATA ACCOUNT BROKER
BAC Insurance Brokers
06.2019 - 03.2020
HBCF (HOME BUILDING COMPENSATION FUND) CONSULTANT
Gallagher Bassett
02.2019 - 06.2019
TMF MOTOR CLAIMS CONSULTANT
Gallagher Bassett
07.2018 - 02.2019
CLAIMS ADMINISTRATOR
Gallagher Bassett
02.2018 - 07.2018
CLAIMS ASSISTANT
StateCover Mutual
08.2016 - 01.2018
ADVANCE BUSINESS DIPLOMA -
TAFE NSW
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