Summary
Overview
Work History
Education
Skills
Numerous awards and recognition for Volunteer work within the community.
Languages
Timeline
Generic

Michael van Zweden

MCKINNON,Vic

Summary

Dynamic Supervisor with a proven track record at Orikan, enhancing team productivity through effective training and conflict resolution. Skilled in operational efficiency and staff development, I fostered a positive work environment, reducing turnover and improving customer satisfaction. Committed to excellence, I led a diverse team while ensuring compliance with safety protocols.

Overview

16
16
years of professional experience

Work History

Supervisor Parking Enforcement

Orikan
07.2019 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Supervisor Parking Enforcement

Tenix Solutions
03.2009 - 07.2019
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.

Education

Graduate Diploma - Hospitality Administration And Management

ICS
01-1986

Skills

  • Goal oriented
  • Staff development and management
  • Customer service
  • Relationship building
  • Conflict resolution
  • Contract management
  • Safety protocols
  • Documentation and reporting
  • Staff education
  • Teamwork and collaboration
  • Reliability and adaptability
  • Quality assurance
  • Operational efficiency

Numerous awards and recognition for Volunteer work within the community.

  • Voluntarily organised and managed a variety of catering events black tie dinners in order to raise funds for Phillip Island Hospital.
  • Managed the 24 hour catering as well as organised fund raising activities and local business donations for the Phillip Island relay for life.
  • Volunteer reading and recording of Dutch newspaper into digital format for Victorian Institute for the blind


Languages

Dutch
Native or Bilingual
German
Elementary
French
Elementary

Timeline

Supervisor Parking Enforcement

Orikan
07.2019 - Current

Supervisor Parking Enforcement

Tenix Solutions
03.2009 - 07.2019

Graduate Diploma - Hospitality Administration And Management

ICS

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Michael van Zweden