Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

MICHAEL VON BERGHEIM

WOODLANDS,WA

Summary

IT professional with 20+ years’ experience with Windows Servers and Windows Desktop environments.

Demonstrated ability to communicate effectively, using simple language to convey technical information.

High level analytical and conceptual skills with the ability to develop innovative solutions to complex problems.

Ability to understand a business and create and implement a technology plan to suit business needs for an organization.

Positive and energetic with a customer focused attitude and contribute to company success.

Focused on enhancing workflows and procedures to maximize team success.

Always willing to contribute and assist wherever required with a strong team focus.

Excited to continue grow leadership talents, with a focus on an effective, high standard of service delivery.

Overview

1
1
Certification

Work History

IT Technical Support Officer

IGO Ltd
South Perth, WA
2022 - Current
  • Leading ongoing improvement of IT ordering systems and procedures
  • Championing ongoing improvement of ServiceNow, ticketing system, added new forms, workflows and reporting
  • Oversee Service Desk queue, assign tickets, manage timely resolution, schedule tickets
  • Coordinate new hardware and software purchasing tasks, setup and delivery to users using Pronto Dell Premiere and Service Now
  • System Admin and IT support services to employees, throughout the head office and mine sites for WSA
  • Desktop support services across the group and end user focused resolutions to all IT issues
  • Assist in maintaining the IT environment, infrastructure, and systems, using Windows server, desktop, Microsoft 365, Microsoft Exchange, FortiEMS, Mimecast and several other technologies
  • Provide user desktop and mobile device support to all IGO
  • Ensure all tickets are logged, resolved, or escalated in a timely manner
  • Create and complete IT projects
  • Contribute to the continuous improvement of systems and processes to ensure IGO maintains industry best practice
  • Ordering of IT related software and hardware from IGO approved suppliers.

Customer Relationship Manager / IT Consultant/ IT Support Officer

SecureIT Services Pty Ltd
Currambine, WA
2005 - 2022
  • Team leader for 2-3 technicians across multiple customer sites – responsible for scheduling and allocating workload and overseeing timesheets to confirm accuracy and value to customers
  • Lead Team in a SkyKick migration for the Wirrapanda Foundation
  • Vendor negotiations and management for customers
  • Provide System Administrator services supporting 50+ Windows Server and VM’s, including Active Directory and Exchange across multiple customer environments
  • Serve as the primary account contact for customers ensuring SLA’s are met for any issues that arise
  • Support all aspects of Windows Servers, AD, computer and mobile infrastructure, across multiple sites and customer environments
  • Administration, monitoring and maintenance of AV and backup technologies
  • Server management and patching via WSUS, Kaseya and Labtech/Automate
  • Perform various software and OS installations and upgrades
  • Performed Windows installations and migrations of workstations on various projects
  • Primary contact for most customers
  • Provide Desktop, Server, Network and software support
  • Assist customers over the phone, remotely and onsite
  • Provide System Admin role to clients

CRM Coordinator

Transport Workers Union (WA)
Perth, WA
2018 - 2018
  • Project management of SugarCRM
  • Database design and implementation across all post-purchase phases
  • Developed media strategies to communicate with members
  • Developed content and updated social media sites with news bulletins as well as managed communications with members
  • Managed data cleansing project for legacy database
  • Updated member information to produce quality data for migration
  • Introduced new, and streamlined existing, procedures and reporting processes
  • Consulted and collaborated with TWU (QLD) to leverage TWU (WA) project and incorporate systems and procedures implemented in WA
  • Collaborated with other States to identify and deliver improvements in the database to the benefit of the TWU nationally
  • Negotiated and implemented a SLA with AWS and 3rd party
  • Conducted a full cost analysis and comparison for online vs localised database hosting
  • Created and scheduled automated reports for TWU executives, internal departments, and staff
  • Produced reports for the ALP, Australian Electoral Commission, TWU National Office and external auditors
  • Identified and delivered system enhancements to provide end users with superior functionality and security.
  • Developed training materials for staff on how to use the company's CRM software.
  • Provided IT support service for all servers, computers mobiles and applications

Senior Finance Officer

Lions Eye Institute Ltd
Nedlands, WA
2004 - 2005
  • Debtor control and Invoicing
  • Liaise with Health funds, patients, and doctors
  • Creditor control, invoicing, and weekly cheque runs
  • Reconciling month-end accounts to deadlines
  • Prepare and run monthly payroll
  • Creating and updating confidential personnel files

Education

Associate Diploma of Accounting

Central TAFE
Perth, WA
01-1994

High School Diploma -

Trinity College
Perth WA
01-1992

Skills

  • Great communication and attention to detail
  • Focused on teamwork and collaboration
  • Continuous Improvement
  • Work Planning and Prioritization
  • Problem-Solving
  • Policy Enforcement
  • Employee Development
  • Training and Mentoring
  • Technical Support
  • Operational Support
  • Customer Service Expertise
  • Windows Server and desktop technologies
  • Microsoft Exchange
  • Microsoft 365 and Office
  • Pronto

Certification

  • Microsoft Certified Professional

Affiliations

Men’s Fastpitch Softball - Representing Woodlands Wolves Softball Club and a founding member in 2015. With no experience and losing all games in the 1st half of the season, we won our division 7. In the following years and going up in divisionsr we won division 6 (2016) and division 5 (2017). We were runners up in the 2018 division 4 grand finals. Gold Medalists in Pan Pacific Masters Games QLD 2018.

I have been involved with the club since its inception in 2015 and have helped recruit, fundraise, coach, and manage several teams.

I am currently assistant coaching Women’s Division 6 Team and recently qualified for the finals.

Ultimate Frisbee - Representing FEAR club team, played in the 2010 Singapore Open and 2015 National Championship in Perth.

Badminton - Playing socially since 1987 / trained with WA state team for several years / played in several tournaments.

References

References available upon request.

Timeline

IT Technical Support Officer

IGO Ltd
2022 - Current

Customer Relationship Manager / IT Consultant/ IT Support Officer

SecureIT Services Pty Ltd
2005 - 2022

CRM Coordinator

Transport Workers Union (WA)
2018 - 2018

Senior Finance Officer

Lions Eye Institute Ltd
2004 - 2005

Associate Diploma of Accounting

Central TAFE

High School Diploma -

Trinity College

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