Michael VOWLES

Manage AV service and Project delivery for over 40 national hospitality venues, including in-person troubleshooting and remote diagnostics using Crestron, NovaStar, QSYS, and other systems.

Coordinate service calls, liaise with interstate trades, and ensure clear communication with key stakeholders

Conduct annual AV audits across all venues to ensure consistent system performance and reliability

Lead AV project planning and commissioning for new venue builds, collaborating closely with development and build teams to deliver new venues

General Production crew, duties inc

• Setup/packdown of PA systems, stages, projectors & general Audio/Visual equipment inc LED screens
• Safe operation of above

Service Technician for a large variety of clients inc defense/government, corporate, stadiums, religious and education specialising in all aspects of AV integrations, control and Video Conferencing systems.

Provide on-site service for breakdowns and field fixes

Perform annual and preventive service maintenance on all systems. Advise clients on upgrade paths and emerging technologies Liaise with project managers on required equipment for small install projects

Perform small project installs and commissioning to AV, Control and Video Conferencing systems

Train customers on equipment use after installation.

Completed all work reports promptly following field visits, inc ticketing systems such as Service Now

AV installer for entertainment venues, inc cinema, sports bar, live music & general entertainment venues

• Setup & installation of new equipment inc basic networking/programming as needed
• Fault finding in complex AV systems inc source equipment, LED screens, video dist systems & associated control gear
• Implemented a pro-active, fixed service structure for our existing clients to reduce downtime due to breakdowns
• Equipment software/firmware upgrades as needed
• Advise clients on upgrade paths for EOL equipment
• Customer support via phone, email and service desk (iaudit)

Specialist audio distribution & repair business, key products including loudspeaker parts, amplifiers, turntables, turntable accessories & spare parts, as well as servicing the loudspeaker parts/repair market all over Australia & internationally

• Finding suitable brands and products to distribute
• Co-ordinating customer & supplier requirements
• Sales budget & forecasting
• Liaising with customers to ascertain fault descriptions and quote for repairs
• Staff management & training
• Problem solving and fault diagnoses in loudspeaker systems
• Repair to or exceeding original factory standards where possible
• Invoicing, parts ordering and shipping customer orders/repairs as needed.