Michael Wallis
Cranbourne East,VIC
Summary
Analytical Security Technician with 15 years of experience in Installing and servicing Alarm and CCTV Systems. Dependable with track record of timely, high-quality work.
Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Security Technician
Innertelligence
Pakenham, VIC
02.2022 - 06.2024
- Installed and maintained access control, digital CCTV and network configurations.
- Planned security installations by surveying locations, laying out equipment and reading site plans.
- Tested equipment, connections and signals to verify security system functionality.
- Communicated with customers regarding progress of equipment installation projects.
- Installed, tested and serviced alarm systems to determine correction functionality.
- Restored malfunctioning devices to original functionality and replaced as necessary.
- Determined appropriate tools and equipment needed to perform repairs on commercial and residential systems.
- Instructed customers on device's proper use and maintenance to extend life of equipment.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Provided effective demonstrations of alarm systems so that customers understood how to use each feature.
- Tracked material and equipment inventory, upkeep and maintenance.
- Met with clients to discuss security features, needs and service costs.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Truck Driver
Dandy Premix
Dandenong, VIC
12.2018 - 01.2022
- Maintained mixer truck by inspecting and cleaning vehicle daily and completing basic upkeep such as fueling.
- Worked safely when accessing work sites, unloading concrete and exiting construction areas.
- Learned and fully complied with operational and driving regulations to protect company from avoidable liabilities.
- Performed vehicle inspections and regular maintenance.
- Kept paperwork in order, getting delivery tickets signed and returned to company.
- Prevented concrete build-up by washing after deliveries and spraying non-stick compounds onto surfaces.
- Traveled to job sites in service area and collaborated with dispatch to adhere to schedule requirements.
- Operated machinery on job sites to reduce accidents or injury.
- Delivered concrete from plant to job sites in mixer trucks.
- Communicated emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
- Communicated with team members to coordinate efficient and accurate movements.
- Followed maps and GPS systems to promptly complete tasks.
Security Technician
Logical Services
Keysborough, VIC
07.2016 - 12.2018
- Tested equipment, connections and signals to verify security system functionality.
- Installed and repaired access control, digital CCTV and network configurations.
- Planned security installations by surveying locations, laying out equipment and reading wiring plans.
- Trained associates on proper operation of security systems to prevent false alarms.
- Reviewed life safety and security systems for code compliance.
- Communicated with customers regarding progress of equipment installation projects.
- Installed, tested and serviced alarm systems to determine correction functionality.
- Restored malfunctioning devices to original functionality and replaced as necessary.
- Determined appropriate tools and equipment needed to perform repairs on commercial and residential systems.
- Instructed customers on device's proper use and maintenance to extend life of equipment.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Provided effective demonstrations of alarm systems so that customers understood how to use each feature.
- Tracked material and equipment inventory, upkeep and maintenance.
- Met with clients to discuss security features, needs and service costs.
- Input information from customer calls and onsite service visits into company's system.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Marlborough Boys College
New Zealand11.2006
Skills
- Installation and Servicing
- Customer Support and Assistance
- Equipment Programming and Calibrating
- Maintenance & Repair
- Critical Thinking
- Time Management
- Problem-Solving
Referees
Available upon request
Timeline
Security Technician
Innertelligence
02.2022 - 06.2024
Truck Driver
Dandy Premix
12.2018 - 01.2022
Security Technician
Logical Services
07.2016 - 12.2018
High School Diploma -
Marlborough Boys College
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