Michael Wan
Camberwell,VIC
Summary
As a third year pharmaceutical science student at Monash University. I have a genuine interest in marketing as well as business orientation and critical decision making within the company. I am highly motivated Sales Associate with extensive customer service and sales experience. A Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. I consider myself as a quick learn and fast adaptor, capable of working at a high paced environment and provide customer service at my very best with the knowledge I possess.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Woolworths Group
07.2022 - 08.2023
- Duration: 1 year 2 months
- Fresh convenience team member
- Average around 25 hours each week throughout the period
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanour and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Cashier
Boroondara milk bar
02.2019 - 02.2020
- Duration: 1 year 1 month
- Help to restock the shelf and manage to arrange the upcoming stock
- Provide limited amount of customer services
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Pharmaceutical Science -
Monash University
Parkville, VIC11.2024
Skills
- Communication Skills
- Laboratory Operations
- Cash Handling
- Respectful
- Learning Aptitude
- Customer Service
- Stock Management
- Time Management
- Flexible Schedule
- Working at Fast Paced Environment
- Bilingual
Teamwork and Collaboration
Problem-solving skills
Certification
- Evidence of Covid-19 Vaccination, Australian Government, 10/2021, Current
- Use Hygienic Practices for Food Safety, Victorian Registration & Qualification Authority, 01/2017, Current
- Prepare and Serve Espresso Coffee, Victorian Registration & Qualification Authority, 08/2017, Current
Languages
Chinese - Mandarin
English
Chinese - Shanghainese
Timeline
Sales Associate
Woolworths Group
07.2022 - 08.2023
Cashier
Boroondara milk bar
02.2019 - 02.2020
Bachelor of Pharmaceutical Science -
Monash University
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