Summary
Overview
Work History
Skills
Websites
Accomplishments
Timeline
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Michael Watson

Brisbane,QLD

Summary

An experienced team leader and sales director with 12 years of contact centre experience optimising team performance through support and strategic coaching. A proven track record in achieving and exceeding sales targets consistently and delivery on stakeholder expectations. Organized leader who builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

12
12
years of professional experience

Work History

Group Sales Director

News Corp
07.2023 - 06.2024
  • To drive revenue outcomes through effective customer and sales strategy implementation through coaching and developing staff to achieve the required revenue outcomes
  • To establish and maintain effective relationships with key internal stakeholders and clients to deliver positive outcomes for the National Inside Sales business unit
  • To work with the NIS Leadership team to determine, set, monitor and report on performance expectations, campaign management, annual budgets and contact centre metrics.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.

Team Leader

News Corp
03.2016 - 07.2023
  • Set ambitious sales goals and motivated strong performance to keep team growing effectively.
  • Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company.
  • Developed strong relationships with key clients, resulting in increased customer satisfaction and retention.
  • Managed a high-performing sales team, consistently achieving and surpassing set targets.

Media Sales Consultant

APN Newspapers
01.2012 - 01.2016
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Processed customer service orders promptly to increase customer satisfaction.

Skills

  • Strategic Planning
  • Verbal and written communication
  • People Management
  • Operations Management
  • Team Management
  • Project Coordination
  • Staff Development

Accomplishments

  • News Corp Annual PaceSetters Sales Conference – Uluru NT
  • Winner of 5 Team Leader of the Quarter Awards
  • Achieving an above industry standard mark on Peakon Survey result by my team


Timeline

Group Sales Director

News Corp
07.2023 - 06.2024

Team Leader

News Corp
03.2016 - 07.2023

Media Sales Consultant

APN Newspapers
01.2012 - 01.2016

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