Michael Wilkinson
Adelaide,SA
Summary
Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse quantity of orders varying day to day. Brings related experience and dedication to meet production and quality goals. This foundation company knowledge assisted greatly once I stepped into a Customer Service roll, in which I was able to achieve track records in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Grace Information Management. Skilled in complaint handling and team collaboration, I excel in fast-paced environments, ensuring timely order fulfillment and maintaining meticulous records. Achieved significant improvements in efficiency and service quality through proactive staff training and effective account investigation. However, after a brief stint in the roll I decided that Customer Service was not for me and while grateful I tried I am seeking a return to a more operational role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service
Grace Information Management
2024.03 - Current
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Balanced competing priorities effectively while consistently meeting deadlines in a fast-paced work environment.
- Handled escalated customer concerns with diplomacy and tact, finding agreeable solutions that satisfied both parties.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
Driver/Warehouse Worker
Grace Information Management
2021.03 - 2024.03
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanour during deliveries to uphold company reputation.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Obtained signatures from customers upon delivery of goods.
Stock Filler
Big W
2020.10 - 2021.02
- Monitored stock levels regularly to proactively identify low-inventory items requiring replenishment.
- Increased stock accuracy by diligently organizing and replenishing inventory.
- Enhanced customer satisfaction by assisting in locating desired products and providing accurate information.
- Participated in annual inventory counts, improving data accuracy for management decision-making processes.
Parcel Sorter/Factory Hand
Australia Post
2019.10 - 2020.02
- Collaborated with team members for seamless handoffs of sorted parcels, improving overall workflow.
- Swiftly adapted to changes in parcel volume during peak seasons or holidays, effectively managing workload fluctuations without compromising quality or timeliness.
- Trained on software designed for permanent employees while on causal employment. To better understand distribution state wide. Contributing to a more efficient workforce.
- Maintained a clean and organized work environment, reducing potential hazards and increasing productivity.
Education
Certificate II - Electrotechnology
TAFE SA
Adelaide, SA 2019.02 - 2019.04
Skills
- Complaint Handling
- Team Collaboration
- Records Maintenance
- Account Investigation
- Self-Motivated and Disciplined
- Staff Training
- Loading and unloading
- Order Picking / Preparation
Certification
- Licensed Forklift (LO/LF)
- High Risk License
Timeline
Customer Service
Grace Information Management
2024.03 - Current
Driver/Warehouse Worker
Grace Information Management
2021.03 - 2024.03
Stock Filler
Big W
2020.10 - 2021.02
Parcel Sorter/Factory Hand
Australia Post
2019.10 - 2020.02
Certificate II - Electrotechnology
TAFE SA
2019.02 - 2019.04
- Licensed Forklift (LO/LF)
- High Risk License
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