Overview
Work History
Education
Skills
Introduction
Certification
Personal Information
Timeline
Generic

Michael Williams

Sydney,NSW

Overview

8
8
years of professional experience
1
1
Certification

Work History

IT Support/Network Engineer

EIRE Systems K.K.
07.2018 - 12.2023
  • Provided IT support (desktop, server, and network) to a wide range of financial and multinational firms across various industry sectors based in the Tokyo metropolitan area
  • Design, configure and install network devices.
  • Support office relocation projects - Network setup/racking/patching.
  • Support office network power down/up procedures.
  • Troubleshot complex multi-vendor network service provider issues.
  • Provided network support services for devices such as routers, switches, firewall, access points and other hardware.
  • Monitored network capacity and performance to diagnose and resolve complex network problems.
  • Provided detailed network diagrams and procedural guidelines.
  • Created VPN infrastructure and allowed for secure remote connections.
  • Configured and troubleshot VoIP and multi-media distributed systems and platforms.
  • Provided detailed proposals on hardware and software products so that appropriate stakeholders could make suitable purchasing decisions.
  • Maintained company servers, computers, printers, cables and other equipment.
  • Creating user guides and technical documentation for end users

Information Technology Internship

General Electric - Oil & Gas
07.2015 - 06.2016
  • Held various responsibilities, driving business critical projects, and managing day-to-day operations
  • Managing & driving services defect resolution
  • Technical support
  • Process streamlining
  • Quality analytics & data migration
  • Managing all supply chain and services test scripts.

Background Artist

Game Of Thrones
11.2017 - 06.2018
  • Worked on set of GoT for 8 months, gaining a greater appreciation for the work done off camera on film sets
  • Learned new skills in acting and stunts and met new people from all over the world.

Education

BSc. (Hons) Computer Science and Diploma in Industrial Studies -

Ulster University
06.2017

Skills

  • Cisco/Juniper network device deployment
  • Azure/AWS/Google Cloud Administration
  • Fortinet Firewall deployment
  • Meraki network devices deployment
  • Wireshark - Packet trace analysis
  • Ekahau Wi-Fi design/analysis
  • Troubleshooting Windows, macOS, Linux environments
  • Configuring/troubleshooting cloud security (VPN's, Multi-factor Authentication)
  • Powershell Scripting
  • Java/Python/SQL/PHP/XML Programming and experienced in Android Mobile App Development

Introduction

Computer Science graduate with a strong understanding of network engineering protocols and software development. I'm highly motivated to learn and develop new skills throughout my career in all areas of Computer Science. 

I recently relocated to Sydney, Australia after living and working in Tokyo, Japan for five and a half years as an IT Support/Network Engineer. I supported various local and multinational clients, including Deutsche Bank, Bloomberg, Wework, Regus, Shure and Tripadvisor. I possess excellent analytical and problem-solving skills with an ability to work under pressure when procedures don't go according to plan. I'm an effective communicator with strong leadership skills that have enabled me to confidently make decisions for myself or in a team environment. All of which are evidenced throughout my work experience and at University.

Certification

CCNA - Routing & Switching

Microsoft Certified: Azure Network Engineer Associate

Personal Information

PADI Rescue Diver & Emergency First Responder (First Aid Qualified) 

Tuba Grade 8 Distinction 

Assistant Tennis Coach with Tennis Ireland 

School Honours in Tennis, Badminton, Squash and Table-Tennis, 

Driving License.

Timeline

IT Support/Network Engineer

EIRE Systems K.K.
07.2018 - 12.2023

Background Artist

Game Of Thrones
11.2017 - 06.2018

Information Technology Internship

General Electric - Oil & Gas
07.2015 - 06.2016

BSc. (Hons) Computer Science and Diploma in Industrial Studies -

Ulster University

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Michael Williams