Michael Wilson
Hackett,ACT
Summary
Resilient and flexible in dynamic work environments, with experience in customer service and exceeding company objectives. Forward-thinking, and creatively minded in facing difficult problems and challenges. Strong communication and technology skills well suited to a variety of jobs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Sales Representative
Macpac
04.2023 - Current
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Maintained accurate records of customer interactions, transactions, and follow-up actions for seamless continuity in support services.
- Assisted call-in customers with questions and orders.
- Described highlights and benefits of technical gear to help guide purchasing decisions.
Customer Sales Representative
Platypus Shoes
09.2024 - 12.2024
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
Soccer Referee
Canberra Football Association
01.2013 - 12.2017
- Managed conflicts effectively and efficiently by mediating disputes between players, coaches, and spectators when necessary.
- Promoted fair play and sportsmanship by consistently applying game rules and officiating with integrity.
- Monitored and managed soccer games to verify safety and promote good sportsmanship for players.
- Strengthened teamwork abilities by collaborating closely with assistant referees to make accurate offside calls or identify foul play incidents outside my line of sight.
Education
Bachelor of Arts - Music Technology And Computer Science
Australian National University
Canberra, ACT12-2025
High School Diploma -
Daramalan College
Canberra, ACT12-2021
Skills
- Workplace communication
- Creative thinking capacity
- Technology and Problem-solving skills
- Friendly, positive attitude
- Time management
- Dependable and responsible
Certification
Australian Drivers Licence
Working with vulnerable peoples card
RSA Certificate
Timeline
Customer Sales Representative
Platypus Shoes
09.2024 - 12.2024
Customer Sales Representative
Macpac
04.2023 - Current
Soccer Referee
Canberra Football Association
01.2013 - 12.2017
Bachelor of Arts - Music Technology And Computer Science
Australian National University
High School Diploma -
Daramalan College
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