Michael ZHANG
Wentworth Point,Australia
Summary
Highly motivated and detail-oriented professional with a strong background in data analysis, logistics management, and administrative support. Skilled in utilizing technical tools including Excel Macros, PowerAutomate, PowerBI. Proficient in time series data analysis and cost forecasting, leveraging data to drive strategic decision-making. Demonstrated ability to manage customer inquiries, coordinate appointments, and efficiently handle office tasks.
Overview
12
12
years of professional experience
Work History
Dispatch Officer
PMFRESH PTY. LTD.
02.2017 - Current
- Developed Excel Macros to automate 1-100 Mb data processing, enhancing data management efficiency.
- Evaluated and managed millions records of logistics data, generating key insights to improve company operations
- Created and implemented three unique report tools and dashboards customized for varying management tiers
- Conducted forecasting of transport costs through statistical analysis on extensive time series datasets
- Implemented critical forecasting methods to enhance budgeting and drive strategic decision-making.
- Implemented quality control measures to ensure accuracy of information shared between dispatchers and field officers.
- Collaborated closely with IT department personnel on technical issues related to communications systems upgrades or repairs.
- Create 6 Power Automate workflows to process order, receipt , and deliveries.
- Developed comprehensive training manuals for new hires, ensuring all staff members were well-versed in our systems and procedures.
Logistics Operation Coordinator
CHINA RAILWAY TIELONG CONTAINER LOGISTICS CO LTD
09.2012 - 10.2013
- Entered daily data into computer systems accurately to ensure timely and comprehensive documentation of operational activities
- Efficiently scheduled and confirmed appointments, enhancing business operations
- Resolved customer complaints and inquiries by providing solutions or identifying appropriate team members for specialized assistance.
- Received and processed dispatch warnings and monitored electronic devices to facilitate timely incident resolution.
Education
Graduate Diploma of Data Science -
University of New South Wales
01.2023
Google Data Analytics -
Coursera
01.2022
Master of Science in Engineering - Project Management
University of New South Wales
01.2015
Bachelor of Transportation Engineering -
Beijing University of Technology
01.2012
Skills
- Advanced Microsoft Suit skills
- PowerAutomate\PowerBI
- Programming skills Python\R\VBA
- Technical aptitude
- Software Familiarity: Manhattan Associates\C3 booking\CartonCloud\Pronto Xi
- Order Management
- Schedule Management
- Database Maintenance
- Self Motivation
Timeline
Dispatch Officer
PMFRESH PTY. LTD.
02.2017 - Current
Logistics Operation Coordinator
CHINA RAILWAY TIELONG CONTAINER LOGISTICS CO LTD
09.2012 - 10.2013
Graduate Diploma of Data Science -
University of New South Wales
Google Data Analytics -
Coursera
Master of Science in Engineering - Project Management
University of New South Wales
Bachelor of Transportation Engineering -
Beijing University of Technology
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