Summary
Overview
Work History
Education
Skills
Personal Information
Interests
Timeline
Generic
Michael ZHANG

Michael ZHANG

BAULKHAM HILLS,NSW

Summary

Senior business sales lead with extensive cross-industry experience interested in a full-time position with Aristocrat. Sales management and diverse industry experience have honed critical thinking skills and leadership abilities. Led high-level service teams at Australia's largest Telecommunications Company, possessing necessary skill set for Aristocrat's sales management team. Agile and resourceful asset with wealth of knowledge from collaboration and experience. Background as a Constable in the NSW Police Force instilled importance of confidentiality and discretion, critical skills for this role. Currently managing team of key account managers and senior business technology advisors at Telstra, facilitating business outcomes and ensuring compliance with industry standards. Driving engagement and project coordination for digital transformation initiatives. Consultative approach and ability to navigate conflicting stakeholder interests for best possible outcomes. Expertise in managing customer assets, data, communications, and security from IT industry experience. Negotiation, management, and collaboration skills adaptable to enhance capabilities of the DCJ. Recognize power of technology while valuing human agency in enterprise and government decision-making. Excited about opportunity to work in public sector and contribute to achieving desired business goals.

Overview

9
9
years of professional experience

Work History

Contable

NSW Police Force
03.2016 - 12.2018
  • Practice and learn the significance of confidentiality of sensitive information
  • Develop strong discretionary skills and strong judgement capabilities gained from policing experience

Senior Business Technology Advisor

Telstra
03.2019 - 08.2023
  • Manage a team of key account managers, and conduct regular meetings to facilitate business outcomes
  • Regularly provide training and educate team with industry compliance requirements, industry specific knowledge and corporate governance policy updates
  • Regularly conduct compliance and professional behavioural training with our team members to ensure all guidelines are met
  • Driving engagement and enablement consultations with Telstra clients, with a strong focus on collaboration and project coordination for digital transformation
  • Achieve milestones and delivery of key projects to business and enterprise customers
  • Provide managed infrastructure, managed IT services and leading network security solutions and cloud services
  • Coordinate and communicate key project milestones and facilitate internal and external stakeholders to meet desired project outcomes
  • Consultative and open-minded approach
  • Managed competing agendas and understand challenges on a broader scale which may have long term implications for relevant parties
  • Advocate of industry partners including AWS, CISCO and Microsoft, I have the flexibility to navigate multiple and sometimes conflicting stakeholder interests to work towards best possible outcomes
  • Partners, dealer and distributor management in an evolving IT industry provided substantial exposure to source, negotiate, tender and deliver on reliable management of customer assets, data, communications and security
  • Client focused, fit for purpose solutions to create consistent manageable customer expectations
  • Agile and tech savvy and understand the power and impact of technologies in transforming almost every sector
  • Believer in human agency particularly in enterprise & government and where every decision can have significant impact and flow on effects in the foreseeable future

Business Channel Sales Lead

Telstra
08.2023 - Current
  • Trained, coached, and mentored new sales associates for maximum performance. 100% compliance
  • Deployed POS system to process sales, returns, online orders, and service activations.
  • Organized local merchandise racks and displays to promote and maintain visually appealing environments.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Coach and train sales team on sales opportunities,. business negotiations and pipeline management.
  • Facilitate technical enablement on IT networking and cloud products/services.
  • Developed ongoing managed services and technical services pipeline.
  • Provided frameworks and delivery models to project team to meet target deadlines and expected customer outcomes.
  • Achieve all Telstra metrics: mobility, fixed, enterprise data, managed devices, managed services desk, remote access and endpoint management: 3 consecutive quarters of no.1 sales results in the channel across 8 metrics:

Education

Associate Degree - Associate Degree in Policing And Social Studies

Charles Sturt University
11-2015

Bachelor's - Bachelor of Nursing in Primary Health Care

Western Sydney University
Sydney, NSW
01-2012

No Degree - Formative Education HSC.

Parramatta Marist Boys High School
01-2012

Skills

  • Critical thinking
  • Sales forecasting
  • Sales strategy development
  • Performance coaching
  • Sales team training
  • KPI analysis
  • Territory sales management
  • Lead database management
  • Complex negotiations
  • Business strategy and planning
  • Technical facilitation
  • Training and development
  • Rapport and relationship building
  • Leadership and delegation

Personal Information

Date of Birth: 03/22/86

Interests

Geopolitics

Tennis

Economics and global finance

Timeline

Business Channel Sales Lead

Telstra
08.2023 - Current

Senior Business Technology Advisor

Telstra
03.2019 - 08.2023

Contable

NSW Police Force
03.2016 - 12.2018

Associate Degree - Associate Degree in Policing And Social Studies

Charles Sturt University

Bachelor's - Bachelor of Nursing in Primary Health Care

Western Sydney University

No Degree - Formative Education HSC.

Parramatta Marist Boys High School
Michael ZHANG