Michaela Bullock
WHITE HILLS
Summary
Experienced in managing schedules, handling customer inquiries, and ensuring seamless communication between teams. Strong focus on collaboration, adaptability, and achieving goals. Skilled in problem-solving, multitasking, and maintaining high standards in fast-paced environment. Known for reliability and ability to thrive under changing needs.
Overview
13
13
years of professional experience
Work History
Service Coordinator
The Neuro Practice Carer Support
05.2024 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and care worker.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Increased client trust with consistent follow-ups to gather feedback and address concerns.
Administrative Assistant
Philip Eddy and Partners
10.2022 - 06.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Assistant Manager
Complete Skin And Beauty
12.2016 - 09.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Customer Service Assistant
Kangaroo Flat Sports Club
05.2014 - 12.2016
- Employed in waitressing, Kitchen duties, Customer service and coffee making)
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Greeted new customers, discussed specials and took drink orders
- Used cash registers and credit card machines to cash out customers
- Kept server areas clean and stocked to increase efficiency while working tables
Customer Service Assistant
McDonalds Epsom
07.2012 - 12.2014
- Employed in front counter and drive thru areas)
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Greeted customers promptly and took orders to keep flow of traffic moving.
Education
Diploma of beauty therapy -
Bendigo Regional Institute of TAFE
Bendigo, VIC12.2014
12 (VCE) -
Bendigo Senior Secondary College
Bendigo 2013
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Service monitoring and evaluation
- Proficiency in office programs
WORK RELATED SKILLS AND ABILITIES
- Creating Service Agreements
- Ongoing client support
- Time management
- Problem-solving
- Multitasking Abilities
- Organizational skills
Reference
Laura Sharman The Neuro Practice 0418 630 920
Cathryn Smith Lotus Hair and Beauty Bendigo Tafe 54341918
Emily Styles Complete Skin and Beauty 0423 479 909
Timeline
Service Coordinator
The Neuro Practice Carer Support
05.2024 - Current
Administrative Assistant
Philip Eddy and Partners
10.2022 - 06.2023
Assistant Manager
Complete Skin And Beauty
12.2016 - 09.2022
Customer Service Assistant
Kangaroo Flat Sports Club
05.2014 - 12.2016
Customer Service Assistant
McDonalds Epsom
07.2012 - 12.2014
Diploma of beauty therapy -
Bendigo Regional Institute of TAFE
12 (VCE) -
Bendigo Senior Secondary College
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