Michaela Burke

• Assisted in coordinating specialty clinics, facilitating access to specialized care for patients with complex medical conditions.
• Provided compassionate support for patients facing challenges such as transportation or financial barriers, helping them access necessary resources and maintain continuity of care.
• Managed confidential patient data securely, adhering to HIPAA regulations and maintaining privacy standards.
• Maintained accurate medical records for patients, ensuring timely access to vital information during healthcare visits.

OUTPATIENT CLERK

patient appointment management , referrals, medical records maintenance, facilitating communication between patients and healthcare professionals, data integrity, Key tasks include data entry, billing, and ensuring smooth clinic operations and patient confidentiality at all times.

• Responsibilities: Working with various artists performing live shows, studio recording, attending scheduled rehearsals, tour dates around Australia, collaboration with band members, live television performance, festivals & theatre.

• The Consumer liaison team works with patients, families & stakeholders to address any concerns or special requirements surrounding health care needs
• In this role I have been able to build effective and efficient navigational skills and resources in order to address the specific and direct needs pertaining to each individual consumer / patient requests to ensure optimal service outcome needs as intended
• Responsibilities: Ensure all organisational processes are in place for clinical risk management and patient safety across the organisation
• Ensure incident reviews at RMH are timely and effective and improvements are implemented
• Ensure effective Management, education and reporting from the incident feedback management systems
• Use data to inform best practice and projects for improvement
• Maintain data integrity and patient confidentiality at all times.

• Under the guidance of the designated unit liaison nurse & relevant medical staff from The Royal Melbourne Hospital & Epworth Hospital, this position is responsible for the recruitment of elective endoscopy patients from the Royal Melbourne Hospital Waitlist - for transfer of scheduling to be conducted at a private facility as a public patient
• This role is committed to a holistic customer (patient) service, coordinating all correspondence & health questionnaires sent to patient's, assigning all relevant patient information taken from the hospital's ECM data system, which is collated and referred to Epworth
• The role required collation of post endoscopy procedure reports to be sent to the HOU (head of unit) at RMH for review, followed by coordination of Outpatient Clinics appointment scheduling for post-op follow up
• A monthly consolidation report was compiled, for review & audit and all information updated in the hospital data management system in accordance with departmental & hospital policies & procedures.

• Responsibilities: Performing discharge analysis on each record, sorting, scanning and assembly of inpatient records, pulling records for internal and external patients (including outpatient clinics, research, admissions and emergency), filing of correspondence, processing patient information requests and Coordinating records required for outstanding coding.

• Responsibilities: Coordinate inpatient & outpatient & community services to individual patients, ensuring quality patient outcomes
• Ensure patient privacy & confidentiality is maintained at all times
• Responsible for the first point of contact to CASA victims (Sexual assault) as well as police & community service officers
• Follow procedures that ensure appropriate triaging of appointments
• Support EPAS clerical duties & utilize material resources efficiently
• Coordinate Information management, Safe Practice & environment, Actively involved in personal development and unit based education, Continuum of care demonstrating interpersonal skills & communication with patients & families, colleagues, medical staff and ancillary staff.

• Responsibilities: Maintaining a high level of customer service, management of customer enquiries, reporting to the team leader
• Liaising with contractors & management, Training new members of staff, Working autonomously and within a team environment.

• Responsibilities: Banking, Cash handling, training new employees, responsible for staff & patrons, hotel security, quality assurance & customer service, office duties & telephone bookings.

• Responsibilities: Employed on a casual basis reporting to store owners
• Responsible for staff crew training, banking & cash handling, weekly stock order
• Ensure all shift standards are in accordance with McDonalds Expectations.