Michaela Cantrill
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
Work History
Office Administrator
Pearl Coast Distributors
03.2021 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Receive and match invoices to purchase orders.
- Entered and processed quotes and credits.
- Maintained Stock locations.
- Organised logistics paperwork.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Sales Consultant
Telstra Store Broome
07.2020 - 03.2021
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic.
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Maximized customer retention by resolving issues quickly.
- Stayed knowledgeable on latest Telstra innovations and technological advancements through continuous training.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
Assistant Store Manager
Jay Jays Broome
10.2019 - 07.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Completed routine store inventories.
- Optimized store displays and appearance via strategic merchandising.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Engaged directly with customers to offer assistance and resolve complaints.
Receptionist Trainee
Moora Health Centre
11.2016 - 06.2018
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Assisted with onboarding new clients and securing paperwork completion.
- Used Pracsoft software.
Kitchen Hand
The Junction Hotel
08.2015 - 10.2016
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Plated and presented food following chef requirements.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Trained new staff on food preparation and safety procedures.
- Maintained high personal grooming standards and uniform presentation.
Kitchen Hand
Moora Club Inc
07.2013 - 07.2015
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Plated and presented food following chef requirements.
Education
Certificate III - Business Medical
AMA Training Services WA
Online Traineeship10.2018
Year 12 Completion -
Central Midlands Senior High School
10.2016
Skills
- Attention to Detail
- Organization
- Decision-Making
- Good Telephone Etiquette
- Self-Motivated
- Microsoft Office
- Excellent Communication
- Flexible and Adaptable
Personal References
Lyn Sinclair Lydia Buktenica
Operations Manager Former Manager
Pearl Coast Distributors Telstra Store Broome
0414 520 409 0413 875 817
Timeline
Office Administrator
Pearl Coast Distributors
03.2021 - Current
Sales Consultant
Telstra Store Broome
07.2020 - 03.2021
Assistant Store Manager
Jay Jays Broome
10.2019 - 07.2020
Receptionist Trainee
Moora Health Centre
11.2016 - 06.2018
Kitchen Hand
The Junction Hotel
08.2015 - 10.2016
Kitchen Hand
Moora Club Inc
07.2013 - 07.2015
Certificate III - Business Medical
AMA Training Services WA
Year 12 Completion -
Central Midlands Senior High School
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