Summary
Overview
Work History
Education
Skills
Resume
Certification
Timeline
Generic

Michaela Forrest

Byron Bay,NSW

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Receptionist Administrator

Ray White Real Estate
04.2022 - Current
  • Facilitated seamless business operations by acting as a liaison between clients/vendors/staff when necessary for conflict resolution or problemsolving.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
  • Created and maintained reports, documents, and presentations to assist with administrative support.
  • Streamlined sales processes with efficient data entry and management of client information in the CRM system.
  • Managed filing system, entered data and completed other clerical tasks.
  • Advertised client properties through websites, social media, and real estate guides.

Dispatcher Office Assistant

ALPACKA PACKAGING
12.2020 - 04.2022
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Completed daily logs for management review.
  • Reduced errors in dispatch records by conducting regular audits and implementing corrective actions when necessary.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.
  • Maintained clean, orderly work environment free of hazards.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Operated forklift to safely move and safeguard stock and supplies in warehouse.
  • Assembled pallets and crates for secure transportation of materials.

Member Engagement Representative

RACQ
05.2019 - 12.2020
  • Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
  • Contributed to membership growth through proactive outreach efforts and targeted marketing campaigns.
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Participated in ongoing training sessions to remain current on industry developments and improve overall job performance.
  • Modified, updated and processed existing policies.
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Processed and recorded new policies and claims.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.

Customer Service Advisor

Aurora Energy
07.2017 - 05.2019
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Addressed complex issues by scheduling repair appointments.
  • Streamlined call handling processes for increased efficiency and reduced wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
  • Researched potential clients and markets to prepare for appointments.
  • Collaborated with team members to achieve company-wide sales goals, fostering a positive work environment.
  • Responded to customer calls and emails to answer questions about products and services.
  • Trained staff on operating procedures and company services.

Sales Assistant

Roger David
06.2016 - 08.2017
  • Used in-store system to locate inventory and place special orders for customers.
  • Wrapped, boxed and weighed bakery department products.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Managed efficient cash register operations.

Sales Consultant

Telstra
05.2014 - 07.2017
  • Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
  • Followed up with existing customers to provide additional support and address concerns.
  • Provided exceptional after-sales support by assisting customers with warranty claims, maintenance scheduling, and accessory installations.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Increased repeat business by establishing strong relationships with clients and maintaining regular followups.
  • Developed successful sales strategies to maximize customer satisfaction and profit.


Education

GRADE 12 -

ST PATRICK'S COLLEGE
Launceston, TAS
12.2013

Skills

  • CRM Software
  • Documentation and Recordkeeping
  • Reception Management
  • Schedule Coordination
  • Meeting Coordination
  • Meeting Support
  • Phone and Email Etiquette
  • Appointment Setting
  • Administration and Operations
  • Office Equipment Maintenance
  • POS Systems and Ordering Platforms
  • Understanding Customer Needs
  • Critical Thinking
  • Customer Relations

Resume

Copy of 1 PAGE (A4).docx - Google Docs, HR-JSON, 1.0.4

Certification

  • Licensed Real Estate Agent

Timeline

Receptionist Administrator

Ray White Real Estate
04.2022 - Current

Dispatcher Office Assistant

ALPACKA PACKAGING
12.2020 - 04.2022

Member Engagement Representative

RACQ
05.2019 - 12.2020

Customer Service Advisor

Aurora Energy
07.2017 - 05.2019

Sales Assistant

Roger David
06.2016 - 08.2017

Sales Consultant

Telstra
05.2014 - 07.2017

GRADE 12 -

ST PATRICK'S COLLEGE

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Michaela Forrest