Summary
Overview
Work History
Skills
Timeline
Generic

Michaela Hopper

Perth

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

6
6
years of professional experience

Work History

Barista

Pitcher And Mug Cafe
04.2022 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Completed successful daily cash audits to correctly balance drawers at the end of shifts.
  • Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.

Retail Sales Assistant

Forever New
10.2021 - 05.2022
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Worked closely with the shift manager to solve problems and handle customer concerns.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
  • Managed cash register after the end of shift to balance and record accurate transactions.
  • Covered supervising shifts where I had to open and close alone and delegate tasks to other employees.

Administrative Assistant

Strike Drilling
05.2021 - 10.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Matched purchase orders with invoices and recorded necessary information.

Sales Assistant

Bakers Delight
07.2018 - 05.2021
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
  • Continuously expanded product knowledge by staying up-to-date with industry trends and participating in ongoing staff training sessions.

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Adaptive and creative
  • Excellent memory
  • Inventory Management
  • Customer Service
  • Attention to Detail
  • Problem-Solving

Timeline

Barista

Pitcher And Mug Cafe
04.2022 - Current

Retail Sales Assistant

Forever New
10.2021 - 05.2022

Administrative Assistant

Strike Drilling
05.2021 - 10.2021

Sales Assistant

Bakers Delight
07.2018 - 05.2021

Similar Profiles

CREATE PROFILE
Michaela Hopper