Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Michaela Jacobs

Orange,Australia

Summary

Home Care Team Leader at LiveBetter Community Services with expertise in team leadership and performance monitoring. Implemented best practices that significantly improved client engagement and collaboration. Recognized for delivering exceptional customer service and adaptability, resulting in positive community care outcomes while maintaining compliance and quality standards.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Home Care Team Leader

LiveBetter Community services
Orange, NSW
01.2024 - Current
  • Supervised and led team, providing guidance and support to enhance performance.
  • Coordinated staff schedules to ensure optimal service delivery and adequate staffing.
  • Facilitated training sessions on community service protocols for new personnel.
  • Implemented best practices to improve client engagement and support initiatives.
  • Monitored performance and provided constructive feedback to drive team development.
  • Developed communication strategies to foster collaboration among team members.
  • Maintained accurate records of service activities and client interactions.
  • Resolved customer complaints effectively while ensuring exceptional service quality.

Home Care Worker

LiveBetter Dalton Cottage Respite Day Program
07.2021 - Current
  • In this role I coordinate LiveBetter aged care services that provides respite for careers in a safe environment in line with LiveBetter’s policies and procedures.
  • I work effectively with other support workers to provide meaningful activities that enables positive outcomes for our participants.

Home Care Worker

LiveBetter Community services
Central West
09.2020 - Current
  • Personal Care
  • Transportation
  • Domestic Assistance
  • Welfare support
  • Respite
  • I am responsible for enabling our ageing population to remain independent in their own homes for as long as possible by empowering them to complete tasks they cannot do without assistance.
  • I work in set time frames with multiple customers a day providing different services for each person.
  • I am experienced working with customers with:
  • All stages of Dementia
  • Intellectual disability
  • Physical disabilities
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Administered medications according to care plans and client needs.

Acting Support Officer – Community Care – Central West & Orana Far west

LiveBetter Community services
Orange, Bathurst, Cowra, Dubbo
01.2024 - 02.2024
  • Calling & Accepting Customers through the MAC portal
  • Adding new customers into our TCM system
  • Writing up service agreements, daily service plans and risk assessment documents
  • Schedule rostered services for new CHSP/ HCP customers
  • Support Coordinator with administrative assistance when required.
  • Review and amend LiveBetter My Way documentation, ensuring compliance with regards to NDIS external process.

Barista

Michel's Patisserie
Orange, NSW
10.2017 - 11.2018
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas multiple times a day.
  • Created over 100 drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Maintained regular and consistent attendance and punctuality.
  • Cultivated ability to recall customers' names and address each by name.
  • Complied with standards for merchandising, stocking and storing product.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Barista

Zorbas Cafe
Orange, NSW
01.2015 - 02.2016
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Barista Manager

Memorable Coffee
Orange, NSW
01.2013 - 01.2015
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies for meeting operational and sales targets.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Maintained a clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Implemented daily operating procedures to ensure store is clean, adequately stocked and organized.
  • Trained and developed new employees for ease of transition into team.
  • Worked closely with employees and customers to effectively manage daily operations and communications.

Education

High School Diploma -

James Sheahan Catholic High School
Orange, NSW
01.2012

Skills

  • Adaptable to different situations
  • Person centred
  • Cultural Diversity
  • Food preparation and safety
  • Exceptional customer service
  • Customer service
  • Point of sale knowledge
  • Retail management
  • Team standards
  • Highly organized
  • Highly observant
  • Strong communication skills
  • Ordering procedures
  • Opening and closing duties
  • Inventory management
  • Time Management
  • Team leadership
  • Performance monitoring
  • Staff scheduling
  • Compliance assurance
  • Adaptability
  • Time management
  • Conflict resolution
  • Effective communication
  • Collaboration skills
  • Call center operations
  • Quality improvement
  • Influencing skills
  • Workflow management
  • Performance evaluations
  • Verbal and written communication
  • Team Check-ins
  • Teamwork and collaboration
  • People management
  • Team building

Certification

  • Certificate 3 Individual Support
  • Currently studying Cert 4 Community Services
  • First aid
  • Working With Childrens Check
  • NDIS Workers Screening
  • LiveBetter internal mandatory training
  • Death Doula pre course

Accomplishments

  • Promoted to Manager after 4 months.
  • Developed creative and appealing latté art techniques and instructed co workers in method.
  • Acted as shift leader while manager was away.
  • Acknowledged for extraordinary service by supervisors and clients.

Timeline

Home Care Team Leader

LiveBetter Community services
01.2024 - Current

Acting Support Officer – Community Care – Central West & Orana Far west

LiveBetter Community services
01.2024 - 02.2024

Home Care Worker

LiveBetter Dalton Cottage Respite Day Program
07.2021 - Current

Home Care Worker

LiveBetter Community services
09.2020 - Current

Barista

Michel's Patisserie
10.2017 - 11.2018

Barista

Zorbas Cafe
01.2015 - 02.2016

Barista Manager

Memorable Coffee
01.2013 - 01.2015

High School Diploma -

James Sheahan Catholic High School

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Michaela Jacobs