Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHAELA-JADE SIKA

GLENFIELD,NSW

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with 8 years of experience building community and developing social skills through incremental therapeutic techniques. Reliable worker enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.

Overview

7
7
years of professional experience

Work History

Support Worker

Drake Medox
06.2022 - 05.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Visited home environments to help clients develop comprehensive life, technical and job skills.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Collaborated with other professionals to plan and coordinate care for clients.

Customer Service Representative

Service NSW
02.2021 - 11.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Maintained up-to-date knowledge of product and service changes.

Call Center Representative

ACM Group Ltd
08.2018 - 09.2019
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Processed debit and credit card and electronic check payments.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Retail Assistant

Kmart
10.2016 - 02.2018
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.

Education

High School Diploma -

Sarah Redfern High School
09.2016

Skills

  • Problem-Solving
  • Teamwork and Collaboration
  • First Aid/CPR
  • Organization and Time Management
  • Planning and Coordination
  • Written Communication
  • Analytical and Critical Thinking
  • Client Coping Mechanisms
  • Documenting Incidents
  • Daily Living Support
  • Data Communications

Timeline

Support Worker

Drake Medox
06.2022 - 05.2023

Customer Service Representative

Service NSW
02.2021 - 11.2021

Call Center Representative

ACM Group Ltd
08.2018 - 09.2019

Retail Assistant

Kmart
10.2016 - 02.2018

High School Diploma -

Sarah Redfern High School
MICHAELA-JADE SIKA